Room Controller

4 weeks ago


dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.Job Description
Assign room according to guest request and preferencesPre-register designated guestsOrganize and coordinate check-in / pre-registration procedure for arriving groupsReview/ track/ accommodate requests for room / check-out changes when possibleCoordinate room moves and communicate it to amenity coordinator and CID teamCommunicate status to appropriate team membersConfirm reservations and cancellationsReview out-of-order and out-of-service rooms dailyGenerate Engineering reports to follow up on Out of Service roomsCoordinate with Engineering team in assigning plan preventive maintenance roomsFollow up queue rooms, and ensure procedure of placing rooms on queue are adhered to by the teamAllocate showrooms for day useFile guest paperwork or documentationSet up / process all guest check-ins/check-outsPerform duplicate reservation checks, block roomsRun daily reportsReceive, record and relay messages accurately, completely and legiblyFollow all company policies and proceduresMaintain confidentiality of proprietary information, protect company assetsAnticipate and address guests’ service needsAnswer telephones using appropriate etiquetteCoordinate tasks and work with other departmentsPerform other reasonable job duties as requestedProper action plan when the hotel is overbooked
Qualifications
College diploma in hotel management or related fieldLuxury hotel experience is a mustGood Communication skillsExperience with Front Office SystemsGood English skills, both written and spoken
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