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Manager Onboard Product | Beond Dubai

4 months ago

dubai, United Arab Emirates Beond Full time
Manager Onboard Product | Beond DubaiOur vision is to take people on their journey to the best places on Earth. So travel with us and fly above expectations. We will take you to places that are above and beyond.The Manager Onboard Product at Beond plays a critical role in ensuring the seamless delivery and continuous improvement of our onboard products and services. As a luxury leisure airline, we strive to provide exceptional experiences for our passengers from the moment they step on board. In this role, you will be responsible for managing and enhancing the onboard products that contribute to our passengers’ comfort and enjoyment throughout their journey.Manager Onboard Product | Beond Dubai | Apply NowDuties And ResponsibilitiesLead the development and implementation of the onboard product strategy to enhance guest experience and satisfactionCollaborate with cross-functional teams, including Operations, Cabin Crew, and Catering, to ensure seamless execution of onboard servicesOversee the selection and procurement of onboard products, including amenities, meal options, and entertainment systemsMonitor guest feedback and conduct market research to identify areas for improvement and new product opportunitiesWork closely with the Inflight Experience team to develop and implement training programs for cabin crew, ensuring consistent delivery of onboard servicesCollaborate with onboard technology vendors to leverage innovative solutions that enhance the guest experienceStay up-to-date with industry trends and best practices in onboard product development and passenger experienceCompliance with safety regulations: Ensure that all onboard products and services comply with relevant safety and regulatory standardsDevelop contingency plans and protocols for managing onboard product-related emergencies, such as equipment malfunctions, supply shortages, or customer complaints. Act swiftly and decisively to minimize the impact on the customer experienceStay updated with industry trends and best practices: Keep abreast of industry trends and innovations in terms of onboard products and services. Research and benchmark against competitor offerings to identify opportunities for differentiation and improvementRequirementsBachelor’s degree in Hospitality Management, Business Administration, or related fieldMinimum of 5 years of experience in onboard product management or related field within the airline industryDemonstrated knowledge of onboard product trends and best practicesStrong organizational and project management skillsAbility to collaborate effectively with cross-functional teamsPassion for delivering exceptional customer experiencesFlexibility to travel and work in different time zones as requiredDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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