Duty Manager

3 weeks ago


sharjah, United Arab Emirates Novotel Full time
Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.Handle different guest challenges and situations and be part of the first response emergency team.Attend VIP’s arrival.Receive and deal with verbal complaints; forward to Front Office Manager when necessary.Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned callsMaintain and improve quality service in Front Office.Be aware of room status and also the competitors’ status.Optimise the occupancy rate and average room rate.Check the management of “no-show”Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnelEnsure that all entries in the logbook are read and followed up if necessary.Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.Make sure that an ACCOR and Brand policies are respectedQualificationsGuest focused personality is essential; experience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English; additional languages are a plus Disclaimer: Drjobs.ae
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