Assistant Manager

2 months ago

dubai, United Arab Emirates Rakbank Full time
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.So join us in co-creating the future of RAKBANKWhat You Will Be DoingManage overall activities within Card unit and ensure that timely and quality services are provided to both internal and external customers through customer-focused operations in order to maximize cardholder satisfaction, strengthen brand image and maximize profitability.Continuously review, recommend and implement improvements / enhancements to operational procedures & workflows.Work closely with Service Quality functions and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.Provide counselling, mentoring, motivation, guidance and training to all staff in Card Operations to ensure that performance is optimized through a high level of staff morale/initiative/development.Work closely with Projects & IT to ensure that all operational supports are addressed on new system initiatives / enhancements / ongoing business needs.What You Should HaveManage the end-to-end process of merchant acquisition, including due diligence, contract negotiation, and onboarding.Collaborate with sales and business development teams to identify strategic merchant partnerships.Ensure compliance with card association rules and regulations for merchant acquiring.Streamline and improve the merchant onboarding process for efficiency and accuracy.Coordinate with cross-functional teams to facilitate a smooth onboarding experience for merchants.Implement and maintain KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.Oversee AFCU processes, including card activation and transaction authorization.Continuously monitor and enhance authorization strategies to minimize fraud and maximize cardholder satisfaction.Collaborate with fraud prevention teams to mitigate risks associated with AFCU.Manage the settlement process, ensuring timely and accurate processing of financial transactions.Reconcile settlement accounts and resolve discrepancies promptly.Collaborate with finance and treasury departments to optimize cash flow management.Develop and maintain an effective chargeback management system.Investigate and resolve chargeback disputes in compliance with card association guidelines.Implement preventive measures to reduce chargeback occurrences.Manage all central operation functions of the department by facilitating work processes to ensure alignment with established policies and procedures in order to achieve high performance standards.What We Are Looking ForBachelor's degree in finance, business, or a related field (Master's degree preferred).Minimum 5 years of proven extensive experience in card operations within the banking industry, Lean Six Sigma certification or process improvement experience is a plus.Strong knowledge of card association rules and regulations.What’s In It For YouPay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the fieldGet opportunities to bring your whole-self to the organization and perform to your best
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