Specialist - Kitchen Onboarding

3 weeks ago


dubai, United Arab Emirates Talabat Full time


What’s On Your Plate?

  • Managing all brands front end onboarding in Delivery Hero Kitchens regionally.
  • Responsible for the Partner moving in the equipment and going live as per the agreed date.
  • Responsible for off boarding brands from kitchens as per offboarding guidelines.
  • Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.
  • In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.
  • Owning and updating the Partner Onboarding Master Sheet.
  • Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.
  • Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.
  • Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).
  • Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.
  • Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.
  • Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.
  • Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.
  • Coordinate with the logistics team for the provision of Talabat Device, Performing
  • Test Orders and bring the brand live in the absence of Onboarding Associate.
  • Keep records of all signed contracts on all kitchens and make it available whenever required by the Kitchen Operation Management.
  • Maintain and update excel sheets on Brand Onboarding Progress and share with Kitchen Managers and Operations Director in the absence of Onboarding Associate.
  • Update Kitchen Dashboards (GSF) for all newly onboarded brands in the absence of Onboarding Associate as per GFS guidelines.
  • Prepare an onboarding update on a weekly basis and share it with the team during weekly update calls.

What you need to be successful
What Did We Order?

  • Bachelor’s degree in any discipline.
  • Arabic Speaker
  • Excellent communication skills both written and verbal.
  • Previous experience in admin related works.
  • Customer service skills.
  • UAE driving license (mandatory)
  • Flexible in working hours.
  • Organizational skills.
  • Analytical skills.
  • CRM software knowledge
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