IT Support Specialist | ALPLA Group Dubai

4 weeks ago

dubai, United Arab Emirates ALPLA Group Full time
IT Support Specialist | ALPLA Group DubaiAs a modern, family-owned company, ALPLA stands for a responsible, sustainable, and future-oriented mind-set. For this reason, we count on the commitment of our employees. ALPLA is one of the world leading companies in packaging solutions and is renowned throughout the world for producing plastic packaging of the highest quality. 23,300 employees work across 47 countries in 196 production plants to produce high-quality plastic packaging for brands in the food, beverage, pharmaceutical, oil and lubricant, home, and beauty care industries.In addition to offering innovative products and cutting-edge technologies, as a successful and internationally active family company, ALPLA offers international career development opportunities in numerous professions. Therefore, ALPLA is always interested in talented people who are open-minded, speak multiple languages, as well as specialists and executives.IT Support Specialist | ALPLA Group Dubai | Apply NowProviding technical support: Assisting users with hardware and software issues, troubleshooting problems, and resolving technical issues in a timely manner.System administration: Managing and maintaining computer systems, networks, servers, and other IT infrastructure components. This includes installing and configuring software and hardware, monitoring system performance, and ensuring data backups are performed regularly.User account management: Creating and managing user accounts, permissions, and access levels. This involves setting up new accounts, modifying existing accounts, and ensuring proper security measures are in place.Help desk support: Responding to user inquiries and providing technical assistance via phone, email, or in-person. This may involve diagnosing and resolving software and hardware issues, guiding users through troubleshooting steps, and escalating complex problems to higher-level support if necessary.IT documentation: Maintaining accurate and up-to-date documentation of IT systems, procedures, and configurations. This includes creating user guides, knowledge base articles, and system documentation for reference purposes.IT asset management: Tracking and managing IT assets, such as computers, software licenses, and peripherals. This involves inventory management, procurement, and ensuring proper disposal or recycling of outdated equipment.Security and data protection: Implementing and enforcing security measures to protect systems and data from unauthorized access or breaches. This includes monitoring for potential security threats, applying patches and updates, and educating users on best practices for data protection.What makes you greatMinimum 3 year Degree in related field or equivalent.Advanced systems/networking concepts such as TCP/IP, DNS, and Active Directory.1-2 years practical experience in IT.Knowledge of ERP systemExcellent Knowledge of MS Office/WindowsExcellent computer skills.Excellent interpersonal and communication skills.Basic Project Management & Process management skills.Ability and willingness to learn new programs/ functions quickly.Fluent in spoken and written English.High level of energy.It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards.Fit to company culture in terms of punctuality, attitude, responsibility, department integration, personnel respect, strictness, accuracy and H&S standards.What you can expect working with usFull time employment contractMedical insuranceExposure to the plastic manufacturing industryGaining hands-on experience with IT systems and infrastructureCollaborating with professionals in a multicultural work environmentDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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