Customer Service

منذ 2 أسابيع

Dubai, الإمارات العربية المتحدة TAQAR CONSULTING CO. L.L.C دوام كامل ‏7,500 د.إ.‏ - ‏10,000 د.إ.‏ مؤقت

مجانًا عبر البريد الإلكتروني أو Google

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.

حفظ الوظيفة حفظ وإنشاء التنبيه

مجانًا عبر البريد الإلكتروني أو Google

بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.

Job Description
Payment Business Customer Support Specialist( Chinese require) Position:s Customer Support Specialist

Location:
Dubai, UAE

Working Hours
6 days/week (Mon–Fri: 9:00 AM – 7:00 PM; Sat: 8:00 AM – 6:00 PM) Monthly

Salary:
AED 7,500 – 10,000 (Comprehensive Package)

Benefits:
Employment Visa, Paid Annual Leave, Housing Allowance, Telecommunication Allowance, Meal Allowance, Transport Allowance, Holiday Bonuses, Medical Insurance, etc.

Key Responsibilities
Primary Contact: Serve as the main point of contact for merchants and channel partners; handle daily business inquiries, explain transaction workflows, and provide system usage guidance. Merchant Onboarding: Assist with the complete onboarding process, including document review, contract tracking, and coordination for integration testing. Merchant Growth: Regularly follow up on merchant usage and business requirements to boost merchant activity rates and transaction volume. Operations Support: Support client onboarding (account creation, KYC document collection, API integration), and provide system operation training and user guidelines. Transaction Management: Monitor payment order status in real time; promptly resolve transaction exceptions, refunds, dropped orders, and payment failures. Issue & Dispute Resolution: Handle and resolve merchant complaints regarding system glitches, settlement issues, processing delays, etc. Feedback & Optimization: Gather client feedback, compile FAQs, and present practical product optimization suggestions. Records & Compliance: Maintain partnership archives, contract information, and KYC/KYB merchant documentation to ensure data accuracy and completeness. Job Requirements Language Requirement (Mandatory): Proficiency in Mandarin Chinese is strictly required (Fluent/Native) to effectively support Chinese-speaking merchants and internal workflows, alongside basic/business English.

Education:
College degree/Diploma or above (any major).

Experience:
1+ years of experience in customer support, business assistant, or merchant operations (Experience in payment or Fintech industry is strongly preferred). Learning Agility: Strong ability to quickly master payment systems, merchant backends, and domain knowledge. Soft

Skills:
Excellent communication skills, a high sense of customer service, and the ability to handle client issues independently. Mindset: Strong team player with good stress management and the resilience to thrive in a fast-paced environment. 支付商务客服岗位职责 1.作为商户及渠道合作伙伴的第一联系人，负责日常业务咨询解答、交易流程解释、系统使用指导等。 2.协助完成商户入网流程，包括：资料审核、合同跟进、测试对接事项协调等。 3.定期跟进商户的使用情况及业务需求，提升商户活跃率和交易量。 4.运营支持：协助客户完成商户接入流程（开户、KYC资料收集、接口对接），并提供操作培训与使用指引； 5.实时跟踪支付订单状态，及时处理交易异常、退款、掉单、支付失败等业务。 6.受理并解决商户投诉，例如系统故障、结算问题、到账延迟等。 7.收集客户反馈，整理常见问题并提出产品优化建议. 8.维护合作档案、合同信息、KYC/KYB 商户资料，确保数据准确完整。任职要求 1.大专及以上学历，专业不限. 2.具备 1 年以上客服、商务助理、商户支持经验（有支付 / 金融科技行业经验者优先）。 3.学习能力强，能快速掌握支付系统、商户后台等业务知识。 4.良好的沟通能力与服务意识，能独立处理客户问题。 5.具有团队协作精神，抗压能力强，适应快节奏工作。 6.会中英文沟通（如服务海外客户）。综合薪资范围：AED 7500-10000，绩效奖金没有上限福利：工签，带薪年假，房补，话补，餐补，交通补，节日红包，医疗保险等上班时间：上6休1（周一到周五：早9晚7；周六：早8晚6）地址：迪拜(现场办公)

Customer Service

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Dubai

أهم المدن