Executive- Customer Service
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Key Responsibilities
• Handle customer inquiries and provide regular updates on air export shipments.
• Coordinate with the operations team, airlines, and overseas agents to ensure timely shipment processing.
• Prepare and verify export documentation, including shipping instructions, commercial invoices, packing lists, and other relevant documents.
• Monitor shipment status from booking to final departure and keep customers informed of any delays.
• Coordinate cargo bookings, flight schedules, and shipment requirements.
• Ensure compliance with customs regulations and air freight documentation procedures.
• Resolve customer complaints and operational issues professionally and promptly.
• Maintain accurate shipment records and update internal systems.
• Follow up on quotations, shipment confirmations, and customer requirements.
• Work closely with the sales and operations teams to maintain customer satisfaction and service quality. Requirements And Qualifications
• 1–2 years of experience in air export customer service or freight forwarding.
• Good knowledge of air freight export procedures and documentation.
• Familiarity with UAE customs procedures and relevant shipping documentation.
• Excellent communication, coordination, and problem-solving skills.
• Proficiency in MS Office and freight forwarding software.
• Strong attention to detail and the ability to work under pressure.
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