Support Officer – Service Desk
24 hours ago
Day to Day OperationsRespond to incoming service requests, incident reports, and inquiries through various channels such as phone, email, or ticketing systems, providing timely and courteous assistance to customers, and ensuring a positive experience with our services.Diagnose and resolve technical issues related to our digital transformation solutions, troubleshooting hardware, software, and network problems efficiently and effectively.Create, update, and manage support tickets using the company's service management tools, ensuring accurate documentation of all customer interactions, troubleshooting steps, and solutions.• Diagnose and resolve software, hardware, network, and other IT-related problems reported by clients, escalating complex issues to higher-tier support for swift resolution.Utilize remote support tools to provide virtual assistance and perform remote troubleshooting, minimizing the need for on-site visits whenever possible.Continuously identify opportunities to enhance service desk processes, tools, and knowledge base resources to improve overall support efficiency and customer satisfaction.Keep clients informed about the progress of their support tickets, including estimated resolution times and any relevant updates.Ensure clear and effective communication throughout the support lifecycle.
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Support Officer – Service Desk
6 days ago
Abu Dhabi - United Arab Emirates (UAE) Halian Full timeDay to Day OperationsRespond to incoming service requests, incident reports, and inquiries through various channels such as phone, email, or ticketing systems, providing timely and courteous assistance to customers, and ensuring a positive experience with our services.Diagnose and resolve technical issues related to our digital transformation...
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Service Desk Lead
2 weeks ago
Abu Dhabi, United Arab Emirates Open Innovation AI Full timeJob Description Company Description Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various...
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IT Service Desk Officer
6 days ago
Abu Dhabi, United Arab Emirates Reem Hospital Full timeHealthcare / hospital experience is mandatory. - ITIL certification would be advantageous. - HIS system experience is required. - Knowledge of PACS Support would be an advantage. Application Question(s): - Do you have ITIL certification? - Do you have experience in a healthcare facility as IT service desk support? **Experience**: - IT Service Desk...
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Front Desk Officer
1 week ago
United Arab Emirates, Dubai InvesQ Property Brokerage L.L.C. Full timeJob Description InvesQ is looking for a professional and well-presented Front Desk Officer to be the first point of contact for our clients and visitors. Key Responsibilities: - Welcome and assist clients and visitors in a professional manner - Handle incoming calls, emails, and front desk inquiries - Manage appointments, meeting rooms, and daily front...
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Administrative Officer
2 days ago
Dubai - United Arab Emirates (UAE) ALMAK GROUP LLC Full time 2,500 - 4,000*Front Desk Management •Greet and welcome clients, guests, and visitors with professionalism and courtesy. •Answer, screen, and direct incoming calls promptly. •Manage visitor registration and ensure a secure, organized reception area. Administrative Support •Handle correspondence (emails, letters, packages, couriers, etc.). •Maintain office...
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Front Desk Officer
6 days ago
Dubai - United Arab Emirates (UAE) FAHAM DOORS INDUSTRIES CO. L.L.C Full timeWe are looking for Front Desk Officer (Arabic Speaker). The role will be based at our office located on Sheikh Zayed Road, Dubai.Responsibilities:Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression in Arabic and English.Manage incoming calls, emails, and inquiries in both Arabic and English, directing them...
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Service Desk
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full timeJob Code: 5687Job Title:Service Desk & support EngineerJob Location:Abu DhabiExperience: 1+ years or Freshers also can applyClient: GovernmentWorking days: 5 daysJob OverviewWe are seeking a dedicated and proactiveService Desk & Support Engineerto join our IT support team. The successful candidate will be responsible for providing technical support,...
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Front Desk
2 weeks ago
abu dhabi, United Arab Emirates Bechtel Corporation Full timeA leading construction and engineering company is seeking a UAE National for the Office Services Assistant / Receptionist role in Abu Dhabi. This entry-level position involves providing front desk and general administrative support, managing the office calendar, and liaising with internal and external stakeholders. Ideal candidates will have strong...
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Admin / Front Desk Executive
5 days ago
Dubai - United Arab Emirates (UAE) BANLINE GENERAL TRADING CO. L.L.C Full time 3,000 - 6,000We are looking for a reliable and well-presented Admin / Front Desk Executive to join our establishment. The ideal candidate will be responsible for welcoming and assisting guests, handling front desk activities, and supporting daily administrative operations to ensure smooth office functioning.Front Desk & Guest RelationsGreet and welcome all visitors...
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Service Desk Engineer
2 weeks ago
United Arab Emirates, Dubai Moksh Tech Full timeJob Description Location: Dubai and Abu-dhabi Remote support - US afterhours shift: 4days working with 10 hours working + 1 hour break (weekends working Friday to Monday; Saturday to Tuesday similar shift) 8 PM EST to 7 AM EST Service Desk L2 - Skills with Intune-M365 support - Azure VM etc MSP experienced preferred Financial services industry experience is...