Support Officer – Service Desk

4 hours ago


Abu Dhabi United Arab Emirates UAE Halian Full time 8,000 - 15,000

Day to Day OperationsRespond to incoming service requests, incident reports, and inquiries through various channels such as phone, email, or ticketing systems, providing timely and courteous assistance to customers, and ensuring a positive experience with our services.Diagnose and resolve technical issues related to our digital transformation solutions, troubleshooting hardware, software, and network problems efficiently and effectively.Create, update, and manage support tickets using the company's service management tools, ensuring accurate documentation of all customer interactions, troubleshooting steps, and solutions.• Diagnose and resolve software, hardware, network, and other IT-related problems reported by clients, escalating complex issues to higher-tier support for swift resolution.Utilize remote support tools to provide virtual assistance and perform remote troubleshooting, minimizing the need for on-site visits whenever possible.Continuously identify opportunities to enhance service desk processes, tools, and knowledge base resources to improve overall support efficiency and customer satisfaction.Keep clients informed about the progress of their support tickets, including estimated resolution times and any relevant updates.Ensure clear and effective communication throughout the support lifecycle.


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