Head Captain FZN by Bj rn Frantz n
5 days ago
Key Responsibilities
- Support the Restaurant General Manager in daily restaurant operations
- Deliver the highest standards of service and guest courtesy at all times
- Lead by example on the floor, ensuring consistent execution of the sequence of service
- Identify and drive training needs aligned with brand and service standards
- Supervise and guide service teams during service periods
- Anticipate guest needs and manage expectations with precision and professionalism
- Provide detailed recommendations and specialist advice on food and beverage offerings
- Handle guest feedback and service recovery in a calm and effective manner
- Maintain smooth coordination between kitchen and service teams
- Ensure service areas are prepared and maintained to fine dining standards
Ideal Profile
- Minimum 5 years of experience in hospitality operations
- At least 2 years of experience as a Captain or Supervisor in a fine dining environment
- Proven background in Michelin-star or Michelin-level restaurants
- Strong knowledge of fine dining service standards and guest engagement
- Excellent communication and leadership skills
- Ability to perform under pressure in a fast-paced, high-end restaurant setting
- Professional presence with strong attention to detail and service consistency
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