CRM Manager

5 days ago


Dubai, Dubai, United Arab Emirates Infomarp Full time

1. Customer Relationship Management

  • Maintain and update customer databases with accurate information.

  • Track customer preferences, purchase patterns, and feedback to personalize communication.

  • Build long-term customer relationships to increase loyalty and repeat purchases.

2. Sales & Customer Insights

  • Analyze customer data to identify buying trends and high-value customers.

  • Share insights with the sales and marketing teams to support targeted campaigns.

  • Monitor customer lifecycle stages and create retention strategies.

3. Loyalty Program Management

  • Manage and grow the brand's loyalty program.

  • Track points, rewards, and redemptions.

  • Engage customers through personalized offers based on their perfume preferences.

4. Campaign Management

  • Assist in planning and executing CRM email/SMS/WhatsApp campaigns.

  • Segment customers for specific product launches or promotions.

  • Track campaign performance (open rate, conversion rate, retention rate).

5. Customer Service Support

  • Coordinate with retail teams to resolve customer issues or complaints quickly.

  • Collect and record customer feedback from stores and online platforms.

  • Ensure a smooth customer journey from inquiry to post-purchase.

Job Type: Full-time

Pay: AED15, AED20,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • We are hiring for Emirati only. Is your Nationality UAE?
  • In how many days you can join?
  • What is your expected salary?

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