Manager - CRM _ HomeCentre
5 days ago
Job Title: Manager - CRM
Department: E-commerce Location: Dubai
Reports to: Senior Manager Digital Marketing Job Type: Full-time
Job Summary:
We are seeking an analytical, data-driven, and customer-focused
Manager - CRM to support
the development and execution of CRM strategies across digital channels. The ideal candidate will play a key role in enhancing customer engagement, retention, and lifetime value by leveraging data, segmentation, and personalized marketing initiatives.
Key Responsibilities:
● Assist in developing and executing the CRM roadmap for the e-commerce business, including email, whatsapp, push notifications, and In-apps
● Manage end-to-end CRM campaigns from segmentation and content coordination to deployment and performance analysis.
● Monitor customer journeys and automate lifecycle communications to drive retention, reactivation, and cross-sell/upsell.
● Work with analytics teams to analyze customer behavior, purchase patterns, and campaign performance to optimize targeting and messaging.
● Collaborate cross-functionally with content and product teams to ensure CRM initiatives align with overall business goals.
● Support loyalty program initiatives and customer engagement strategies across touchpoints.
● Conduct A/B testing and experiments to drive continuous improvement in CRM communications and KPIs.
Qualifications & Experience:
● Bachelor's degree in Marketing, Business, Communications, or a related field.
● 8+ years of experience in CRM or retention marketing in e-commerce.
● Hands-on experience with
CRM platforms (e.g., Bloomreach, Braze, Mo-engage, or similar).
● Strong analytical skills and proficiency in tools like Excel, Google Analytics, or data visualization tools (Power BI, Looker).
● Familiarity with marketing automation and customer lifecycle management.
● Excellent project management, communication, and stakeholder coordination skills.
● Knowledge of customer data platforms (CDPs), segmentation, and personalization strategies is a plus.
-
Business Analyst_ Homecentre
1 week ago
Dubai, Dubai, United Arab Emirates Landmark Group Full timeDear Applicants,Homecentre Landmark group, is looking forBusiness Analystto join their team, interested candidates can apply through this linkJob Title:: Business AnalystExperience: 2-5+years (mandate home retail experience)Location: Dubai, UAEKey Responsibilities:Develop understanding of key business requirements and work on a business problem/ work stream,...
-
CRM Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates e4-7158-48be-9bd9-d9c00d903bfe Full timeCRM Manager – Jewellery IndustryWe are looking for a dynamic CRM Manager with 5–6 years of experience in the jewellery industry. This role combines data-driven CRM management with hands-on customer engagement, ensuring both technical excellence and personalized customer relationship strategies. The CRM Manager will lead the CRM team, optimize modules,...
-
CRM Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Emirates Pride Perfumes Full timeJob Role:This is a full-time on-site role for a Customer Relationship Management (CRM) Manager based in Dubai, United Arab Emirates. The CRM Manager will be responsible for developing and executing strategies to manage customer relationships, analyzing customer data to enhance experiences, and ensuring loyalty and engagement. Key tasks include overseeing...
-
CRM Manager
4 days ago
Dubai, Dubai, United Arab Emirates fäm Properties Dubai Full timeWe are looking for aCRM Managerto become the operational backbone of our sales organization — connecting the dots between Sales, Marketing, property developers, and external partners.This is a strategic and hands-on role where you will be responsible for reporting, coordination, and ensuring smooth execution across multiple teams. Key...
-
CRM Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Meraki Group Full timeJob Summary:Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate...
-
CRM Manager(female)
2 weeks ago
Dubai, Dubai, United Arab Emirates Gold Future Investment LLC Full timeWe are seeking a proactive CRM Manager with five to six years of jewelry business expertise. This position ensures both technical excellence and customized customer relationship strategies by fusing data-driven CRM management with direct customer interaction. The CRM Manager will oversee the CRM team, improve modules, and foster customer loyalty to directly...
-
crm & retention manager
2 weeks ago
Dubai, Dubai, United Arab Emirates JT International S.A. Full timeAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now Learn more: Please apply till November 28CRM...
-
crm & retention manager
2 weeks ago
Dubai, Dubai, United Arab Emirates JTI Full timeAt JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Please apply till November 28CRM &...
-
crm & retention manager
2 weeks ago
Dubai, Dubai, United Arab Emirates JTI Full timeAt JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Please apply till December 31CRM &...
-
Bitrix24 CRM Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Career Maker Full timePreferred Candidates will have strong Real Estate CRM Experience in Dubai, UAELocally available candidates based with UAE will only be considered.Job Summary:Key ResponsibilitiesManage and enhance Bitrix24 CRM workflows and automation and project managementIntegrate systems using REST APIs and webhooksDevelop technical solutions using PHP/JavaScriptDrive...