Duty/Night Manager

4 days ago

Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

We are seeking a
Duty/Night Manager
to oversee hotel operations during day and night shifts at our pre-opening hotel in one of Deira's most dynamic locations. You will be a key point of contact for guests and colleagues, ensuring smooth operations, high service standards, and a safe, welcoming environment at all times.

Key Responsibilities:

  • Supervise day and night operations across all departments, including Front Desk, Housekeeping, Security, and F&B.
  • Manage and coordinate colleagues to ensure efficient workflows and consistent service delivery.
  • Handle guest inquiries, requests, complaints, and emergencies promptly and professionally.
  • Oversee check-ins, check-outs, and reservations, ensuring accuracy and seamless guest experiences.
  • Monitor public areas, guest rooms, and hotel facilities for cleanliness, presentation, and safety standards.
  • Conduct inspections, maintain accurate records of incidents and activities, and report to management.
  • Support onboarding and training of new colleagues, and provide guidance to enhance team performance.
  • Collaborate with other departments to ensure smooth transitions between shifts and operational efficiency.
  • Implement and enforce hotel policies, procedures, and health and safety standards.
  • Stay updated on industry trends and best practices to continuously improve hotel operations.

Requirements:

  • Proven experience as a Duty Manager, Night Manager, or in hotel operations management, preferably in pre-opening hotels.
  • Strong leadership, problem-solving, and communication skills.
  • Ability to manage a multicultural team and handle high-pressure situations with professionalism.
  • Guest-focused mindset with a commitment to maintaining high service standards.

Only shortlisted candidates will be contacted.

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