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Night Duty Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates Sofitel Full time

Company Description
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description
As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:

  • Training, coaching, and mentoring new team members.
  • Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
  • Coordinating activities with other departments to enhance communication and guest satisfaction.
  • Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
  • Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
  • Driving the Front Desk Up-selling Program.
  • Fostering cooperation and trust among colleagues, supervisors, teams, and across departments.
  • Developing the potential of others through training, coaching, and development opportunities.
  • Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments.
  • Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction.
  • Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities.
  • Maintaining good communication and relationships across all hotel departments.
  • Participating in the development of new initiatives to enhance the guest experience.
  • Working effectively with colleagues from diverse viewpoints, cultures, and countries.

Qualifications

  • Diploma or degree in Hospitality or Rooms Division
  • 2 to 5 years' experience
  • Languages: fluent in English and a 2nd language would be a plus