Night Duty Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Bur Dubai Full time
  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards.
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  • Conduct Briefing for all staff during the Night Shift.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
  • Maintain a professional and high-quality service-oriented environment at all times.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Oversee preparation of daily summary reports.
  • Work closely with the Housekeeping Department to improve guest services.

Qualifications

  • Previous experience in supervisory or management roles, preferably in hospitality.
  • Strong leadership and decision-making abilities.
  • Excellent communication and conflict-resolution skills.
  • Ability to work independently and remain calm under pressure.
  • Basic knowledge of security protocols and emergency response.
  • Proficiency with computers and facility management systems.
  • Overnight shifts, including weekends and holidays as required.

Job Type: Full-time

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