Manager - Internal Communications

This role plays a strategic role in shaping how leadership communicates with employees and how employees connect to the organisation's purpose, values, and direction.

Internal Communications Strategy & Leadership Engagement:

• Develop and own the organisation's internal communications strategy, aligned to corporate vision, values, leadership priorities, and business objectives, ensuring consistency across all internal channels and touchpoints.
• Establish and oversee a robust internal communications framework, defining governance, messaging hierarchies, cadence, and best-practice standards for internal announcements, leadership messaging, and employee updates.
• Design and implement leadership engagement programmes, including CEO townhalls, leadership briefings, cascade communications, and two-way engagement formats that strengthen connection between leadership and the wider organisation.
• Lead the rollout and activation of organisational values and culture, translating values into clear internal narratives, campaigns, and moments that reinforce behaviours, purpose, and belonging across all employee segments.
• Oversee change and transformation communications, supporting organisational growth, restructuring, or strategic shifts through clear messaging, stakeholder mapping, and proactive employee engagement planning.
• Develop measurement frameworks for internal communications effectiveness, setting KPIs across reach, engagement, sentiment, and trust, and using insights to continuously refine strategy and execution.
• Champion employee voice and feedback loops, ensuring insights from surveys, pulse checks, and engagement initiatives inform leadership decisions and internal communications priorities.

Media Monitoring:

• Monitor external media channels, news outlets, and social media platforms to gather relevant information and identify potential issues or opportunities.
• Oversee the Summation of key news and industry developments in a daily media monitoring report by the agencies for internal distribution and provide timely updates to relevant stakeholders, including C-Suite, through alert flags.
• Oversee with the management of keywords on a quarterly basis using monitoring tools and navigate systems such as Talkwalker.
• Support the department's media subscriptions and inform on licensing needs as required.
• Stay updated on industry trends, competitor activities, and other relevant topics to inform internal communication strategies.

Newsletters and Internal Circulars:

• Oversee ideation, development and circulation of the monthly newsletter and internal emailers that alert the organization to key announcements.
• Explore new technologies, systems and apps that can support the work of the growing team and broader organization in regards to keeping employees updated and engaged.

Employee Engagement:

• Oversee the department's internal retreats, awards, announcements and visits.
• Manage calendar day celebrations and gifts for the organization e.g. National Day, Emirati Women's Day, Tech Week etc.
• Manage the employee engagement baseline survey with the support of a consultancy, and ensure survey feedback is internalized for continuous improvement in order to support our employee base.
• Oversee the organization's and department's pulse surveys, quarterly surveys and an annual employee survey, feeding the findings into a final report.
• Record and analyse campaign and channel metrics to support

Internal Reporting:

• Manage the weekly internal reporting into leadership, helping collate a current and forward-looking activities calendar.
• Help prepare internal briefing documents for the leadership team.

Other:

• Build and foster relationships across business functions to understand requirements and ensure employees are engaged and informed.
• Participate in any group-wide campaigns by the Marketing & Communications team.