Communications Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Ohana Development Full time

Department:
Operations & Client Success

Location:
Abu Dhabi, UAE

Employment Type:
Full-Time

Role Overview

We are seeking an experienced
Communication Manager
to lead and structure all client-facing communications across the customer lifecycle. This role is critical in ensuring consistency, professionalism, and brand alignment in all written and verbal communications with clients, brokers, and internal stakeholders.

Key Responsibilities

  • Lead and manage the Communication Executives team
  • Own and standardize all client communication templates (emails, letters, notices, announcements)
  • Ensure consistent tone, branding, and messaging across all communication channels
  • Review, approve, and escalate sensitive or high-value client communications
  • Coordinate with Operations, Sales, Finance, Legal, and Handover teams
  • Handle executive-level client correspondence and special cases
  • Support crisis communication, complaints, and escalation management
  • Track communication KPIs (response times, quality, client feedback)

Requirements

  • 3+ years of experience in communications, client relations, or customer success
  • Prior team-management experience is mandatory
  • Excellent written and verbal English (Arabic is a strong advantage)
  • Experience in real estate is mandatory
  • Strong organizational and stakeholder-management skills
  • Experience with CRM systems (Salesforce) is mandatory

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