Digital Analytics Manager

Synopsis

To help answer the highest value analytical problem statements posed by different teams and departments across Etihad Airways to the Digital & eCommerce team. Reporting to the Digital Engagement Senior Manager and working under the guidance of the Digital & eCommerce Director, he/she should leverage their advanced analytical skills and leverage the wider analytical toolkit, to lead and visualize Etihad's digital and enterprise data resources. Also, he/she should have strong communication and interpersonal skills, to effectively work across a multi-disciplined environment. He/she will be encouraged to develop their skills and techniques for the analysis of data and problem solving, to stay up-to-date with industry leading Digital Analytics capabilities

Accountabilities

• Lead the delivery of high-impact digital and enterprise analytics projects, translating complex datasets into actionable insights to solve priority business challenges across Etihad's departments.
• Collaborate closely with cross-functional teams, including Marketing, Product, and Commercial units, to understand analytical needs and drive data-informed decision-making.
• Design, develop, and maintain digital dashboards and reporting frameworks, ensuring clarity, accuracy, and relevance to stakeholders at all levels.
• Apply advanced analytical and data science techniques, including predictive modelling and segmentation, to optimize digital customer journeys and commercial performance.
• Continuously evolve analytics methodologies and tools, staying current with industry trends and best practices to enhance Etihad's digital analytics capabilities and foster a data-driven culture.

Education & Experience

• Atleast 6 years of deep experience in digital analytics, reporting and data management and/or Data Science models used in commercial/digital processes.
• Experience within the aviation industry in the areas of digital analytics, Business Analytics would be preferred
• Minimum Bachelor's degree in Computer Science, Statistics, Information Technology or related field. Additional qualifications in analytical disciplines and techniques an advantage
• Proven track record of managing successful digital analytical models and reporting.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Good project management skills, with the ability to manage multiple projects simultaneously.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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