Admissions Officer

Description

Job Title:

Admissions Assistant

Department:

Administration

Reports to:

Admissions Manager

Direct Reports:

No

Main Duties & Responsibilities

This is not an exhaustive list of all duties and responsibilities.

• Contribute to the achievement of admissions targets.

• Present a warm, professional and friendly first point of contact for new parents to positively promote the school and support the recruitment and retention of students.

• Monitor enquiry/applicant activity, maintain email templates and event schedules in Hubspot

• Conduct school tours where needed across the Whole School.

v1 06/2022

• Keep documented admissions procedures up to date.

• Ensure admissions information on the website is always up to date.

• Create and maintain electronic admissions records and files for all prospective students, new applicants, current students and alumni.

• Assist with tracking and monitoring annual re-registration of students.

• Assist the Data Team with updating and maintaining student contact information in the MIS.

• Track submission of required application documents and following up with parents for missing documents.

• Work closely with the Registrar to ensure all Leaving Certificates and other required documents received for new students meet the requirements of the Ministry of Education and are processed in a timely manner to meet MOE/KHDA deadlines.

• Plan and deliver parent and student visits and tours ensuring that the personal focus on the school is delivered.

• Manage and support Open Days and events ensuring that opportunities are maximised.

• Coordinate entrance assessments, liaising with the Registrar, Admissions Manager and Leadership Team.

• Assist with the process of students withdrawing from the school by acknowledging withdrawal notifications, reminding parents of the process and issuing leavers forms.

• Assist with walk-in, email and website admission enquiries ensuring a high quality of customer care.

• Attend staff meetings, marketing events and serve on committees.

• Be well versed in rules and regulations of the Ministry of Education and the KHDA, and ensure compliance during the admission process.

• Work with the Marketing Team to develop admissions materials and events.

• Deal with matters of a confidential and sensitive nature in line with school policies.

• Conduct campus tours and effectively promote the school's programs and offerings to prospective students and their families

Other duties and responsibilities:

• Any other duties as assigned by the Admissions Manager

Person Specification

Qualifications and related Experience

• Good standard of education including English & Mathematics.

• Minimum of 2 years experience in an education, customer service or sales environment.

• Experience of iSAMS and Hubspot systems.

• Experience in general office administration.

• I.T. proficiency including Microsoft & Google suites.

Competencies: Knowledge, Skills & Abilities

• Ability to communicate clearly and effectively, both written and verbally.

• Strong interpersonal skills.

• Planning and organising skills to anticipate, prioritise and manage a variety of tasks.

• Excellent attention to detail and production of accurate work.

• Ability to work flexibly and effectively under pressure to maintain deadlines.

• Ability to develop strong relationships with stakeholders.

• Ability to work creatively and contribute to the environment.

• Understanding of statutory requirements including Safeguarding, Child Protection, Equal Opportunities, Health & Safety and Inclusion.

Competencies: Behavioural

• Customer focused.

• Ability to work collaboratively as part of a team and effectively independently.

• Adaptable, approachable and empathetic.

• Presents drive and commitment that inspires others.

• High standards of dress, punctuality and attendance.

• Courteous and professional demeanour.

• Ability to work with minimal supervision and use initiative.

Key Relationships

Internal:

WSLT, Academic and Administration staff, students.

External:

Parents, Local Government departments.