team leader

7 days ago

Dubai, Dubai, United Arab Emirates The Emirates Group Full time

Applications are invited for the position of Team Leader - Airside Operations

JOB PURPOSE

Supervise and assist assigned staff to ensure that all catering orders are made ready in a timely manner according to the airlines approved menu specifications and galley loading plans.

JOB CONTEXT

Emirates Flight Catering based in Dubai International Airport is one of the busiest in-flight catering kitchens in Middle East catering to over 100 airline customers on a 24x7 cycle.

Work in the Operations department is organized function wise and each function has a team of staff trained to handle the work requirements. As the company caters for airlines, the work environment becomes a complex one, which necessitates the presence of supervisory level staff while handling the flights. This will help to ensure maximum efficiency.

The job holder plays an active and direct role in handling catering uplifts and is always in the front line exposed to different situations where s/he has to deal with people on different levels. S/he assists the Duty Officer and follows their instructions regarding the presetting, storage, marshaling and loading/offloading of meal trays as per schedule and requirements.

The jobholder is responsible for maintaining the temperature of the food catered within the acceptable limits until it reaches the aircraft. S/he is also responsible to prepare checklists when required and obtain signatures from the flight cabin crew after the handover.

PRINCIPAL ACCOUNTABILITIES

  1. Supervise assigned staff and ensure that all the airlines requirements are met with in the most effective way while ensuring adherence to laid down airline and company standards.

  2. Check the catering estimates and prepare catering orders based on the updated catering figures taking into account additional orders as required.

  3. Supervise and assist tray setups as per specifications and collect hot meals, dry stores, amenities, bar and duty free items for scheduled flights as per the airline specifications.

  4. Marshal the catering uplift, supervise and assist in the loading and offloading, secure locks on all trolleys and containers and hand-over to the cabin crew.

  5. Ensure that relevant documents are properly prepared and signed by all concerned to secure proper invoicing later on.

  6. Report to the Duty Officer any non-confirming product received from the Production Department.

  7. Apply the Quality Policy and Quality System established in accordance with ISO 9001: 9000 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum Qualification:

O level or equivalent qualification. Should have completed minimum on job training and mandatory training.

Skills:

Should be well versed in written and spoken English; should have good supervisory skills, communication skills and strong attention to detail.

Experience:

Minimum of 3 years of supervisory experience in the in-flight catering industry.

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