Chief Operating Officer

4 days ago

Dubai, Dubai, United Arab Emirates BettingJobs Full time $100,000 - $150,000 per year

BettingJobs
are working with an Online Sportsbook and Casino Operator within the iGaming industry, who are looking to add a
Chief Operating Officer
to their team based in
Dubai
.

Key Responsibilities:

  • Oversee and coordinate daily operations across all departments and jurisdictions.
  • Ensure smooth functioning of platforms, systems, and services 24/7 across global markets.
  • Translate company vision and strategic goals into actionable business plans and operational roadmaps.
  • Lead and support regional managers and distributed international teams across product, marketing, acquisition, retention, payments, compliance, customer service, and technology.
  • Foster high performance and accountability in a multicultural environment.
  • Monitor key performance indicators including revenue, GGR, player retention, operational costs, and player satisfaction.
  • Implement real-time dashboards and reporting systems.
  • Continuously refine workflows, systems, and platforms to enhance user experience and reduce operational friction.
  • Leverage automation and AI where appropriate.
  • Lead operational planning for entry into new geographies, including licensing, localization, and partner onboarding.
  • Evaluate operational risks and legal implications of expansion opportunities.
  • Align product, Acquisition, Branding, Retention, finance, HR and tech teams with unified operational goals and timelines.
  • Manage operating budgets, vendor contracts, and resource allocations to ensure cost efficiency and ROI.
  • Build and nurture strategic partnerships with payment providers, blockchain platforms, licensing partners, affiliates, and technology vendors.
  • Act as a trusted advisor and executor for the CEO and provide transparent operational reporting and insights to the board.
  • Lead response plans for fraud prevention, system outages, payments related challenges, regulatory challenges, and other operational risks.
  • Ensure the platform delivers world-class customer experience in terms of usability, trust, support, and engagement.
  • Identify, implement, and manage technologies to enhance operational capabilities and user experience.
  • Support ongoing product innovation through operational alignment and feedback loops.
  • Ensure full compliance with gambling, financial, and crypto regulations across all operating jurisdictions.

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