Booking Coordinator

2 days ago

Sharjah, Sharjah, United Arab Emirates NAJ Logistics Express, Inc. Full time

About the Role

We are seeking a detail-oriented and proactive Booking Coordinator (Shipping - Entry level) to manage daily booking operations with carriers and customers. The role involves securing vessel space in advance, maintaining accurate booking records, coordinating with clients, resolving booking-related issues, and collaborating closely with internal teams and shipping lines.

Key Responsibilities

  • Secure Vessel Slots: Reserve container slots with carriers according to the annual booking plan, ensuring availability in advance.
  • Daily Booking Updates: Maintain and update booking information in systems/sheets daily with 100% accuracy.
  • Customer Coordination: Liaise with clients to understand booking requirements and ensure timely container arrangements.
  • Customer Support: Act as the primary contact for booking-related queries, responding promptly and following up as needed.
  • Issue Escalation: Address shipping line concerns such as mis-rated bookings, equipment shortages, and discrepancies.
  • Operational Reporting: Provide regular updates to management regarding booking challenges, bottlenecks, risks, and recommended solutions.
  • Vendor & Tariff Maintenance: Create, update, or deactivate vendor contracts, freight rates, and price lists in the system as needed.
  • Invoice Review & Disputes: Verify freight invoices for accuracy and manage disputes with carriers when discrepancies arise.

Requirements

  • 0–1 year experience in shipping, preferably in ocean export bookings.
  • Detail-oriented with strong organizational and communication skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Proficiency in Microsoft Excel or similar spreadsheet tools.
  • Tagalog-speaking female candidates preferred.

Job Type: Full-time

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

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