Relationship Officer

Position: Relationship Manager (HNW Clients)

Location: Sharjah, UAE (onsite)

Employment Type: Full-time

Experience Level: Senior-level

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About the Client

Our client is a well-established banking firm located in Sharjah, UAE. They offer a comprehensive suite of banking and financial services—ranging from retail and corporate banking to wealth management—supported by a commitment to innovation, customer centricity, and regional growth. Operating in a dynamic UAE market, the firm emphasizes reliability, tailored financial solutions, and robust regulatory compliance to support both local clients and expanding business enterprises.

About the Role

The Relationship Manager position is a senior-level role focused on managing and expanding relationships with High Net Worth (HNW) clients within a leading banking institution in Sharjah, UAE. This role is pivotal in delivering bespoke financial solutions, wealth management advice, and exceptional client service to a discerning clientele. The Relationship Manager acts as a trusted advisor, leveraging deep market knowledge and bilingual fluency in English and Arabic to address complex financial needs and drive client satisfaction and loyalty.

Key Responsibilities

• Develop, manage, and grow a portfolio of High Net Worth (HNW) clients, ensuring the delivery of tailored banking and wealth management solutions.
• Provide comprehensive financial advice, including investment strategies, portfolio diversification, and risk management, aligned with clients' financial goals and risk profiles.
• Conduct regular portfolio reviews and proactively identify opportunities for cross-selling and up-selling a wide range of banking products and services, such as private banking, structured products, and lending solutions.
• Maintain up-to-date knowledge of local and international financial markets, regulatory requirements, and economic trends to inform client recommendations and strategies.
• Ensure strict adherence to compliance, anti-money laundering (AML), and Know Your Customer (KYC) regulations, maintaining the highest standards of ethical conduct and confidentiality.
• Serve as the primary point of contact for HNW clients, addressing inquiries, resolving issues, and facilitating seamless banking experiences.
• Collaborate closely with internal teams, including investment advisors, product specialists, and risk management, to deliver holistic financial solutions.
• Prepare and present detailed financial reports, proposals, and presentations to clients, demonstrating value and fostering long-term relationships.
• Participate in networking events, seminars, and client engagement activities to enhance the bank's profile and attract new HNW clients.
• Mentor and support junior relationship officers, sharing expertise and best practices to elevate team performance.

Required Experience & Skills

• Extensive experience (typically 7+ years) in relationship management or private banking, with a proven track record of managing HNW client portfolios within the banking sector.
• Native or near-native fluency in both English and Arabic, with the ability to communicate complex financial concepts clearly and persuasively to a diverse client base.
• In-depth understanding of wealth management, investment products, financial planning, and risk assessment tailored to HNW individuals.
• Strong knowledge of UAE banking regulations, compliance standards, and international financial best practices.
• Exceptional interpersonal, negotiation, and client service skills, with a demonstrated ability to build trust and long-term relationships with sophisticated clients.
• Advanced analytical and problem-solving abilities, with proficiency in financial analysis, portfolio management, and market research.
• High degree of professionalism, discretion, and ethical judgment in handling sensitive client information and transactions.
• Proficiency in CRM systems, banking software, and Microsoft Office Suite (Excel, PowerPoint, Word) for client management and reporting.
• Ability to work independently and collaboratively within a high-performing team, managing multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or higher in Finance, Business Administration, Economics, or a related field; advanced certifications such as CFA, CFP, or equivalent are highly desirable.
• Ongoing professional development in wealth management, investment advisory, or related disciplines is an asset.
• Demonstrated commitment to continuous learning and staying abreast of industry trends and regulatory changes.

Tools & Technologies

• Core banking platforms and CRM systems (e.g., Temenos, Salesforce)
• Financial analysis and portfolio management tools
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Secure communication and document management platforms
• Regulatory compliance and KYC/AML monitoring systems

This senior Relationship Manager role offers the opportunity to make a significant impact by shaping the financial futures of HNW clients in the UAE. The position provides a platform for professional growth, exposure to sophisticated financial products, and the chance to work within a dynamic, multicultural banking environment. Success in this role is measured by client satisfaction, portfolio growth, compliance adherence, and the ability to deliver innovative financial solutions tailored to the unique needs of HNW individuals.

By applying to this position, you are granting us permission to process your CV and keep your profile on file for consideration for this and future opportunities.