VIP Services Coordinator

5 days ago

Dubai, Dubai, United Arab Emirates Atlantis Full time

Position Overview

The VIP Services Coordinator role at Atlantis Resorts Dubai is a guest-focused position responsible for delivering personalized, high-touch experiences for VIP and Butler service guests. Based at Atlantis, The Palm, this role manages end-to-end coordination of guest itineraries, reservations, and special requests while ensuring seamless communication across departments and partners within a luxury hospitality environment.

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Key Responsibilities

* Coordinate VIP and Butler service guest itineraries from pre-arrival to departure

* Manage personalized guest correspondence, preferences, and special requests

* Arrange transport, accommodation details, food and beverage reservations, and activities

* Act as a central point of contact for guests, partners, suppliers, and internal teams

* Handle guest queries, requests, and changes efficiently and professionally

* Support day-to-day operations and administrative requirements of the VIP Services department

* Maintain accurate records and ensure all guest information is updated correctly

* Deliver tailored service experiences that exceed luxury hospitality expectations

Ideal Profile

* Diploma or degree in Hospitality or a related discipline preferred

* Minimum 2 years of experience as a coordinator or agent handling guest requests and inquiries

* Previous experience in a luxury hotel or resort environment is an advantage

* Strong knowledge of Opera or similar international hotel booking systems

* Excellent verbal and written communication skills

* High attention to detail with strong organizational and multitasking abilities

* Ability to read social situations and deliver refined, first-class service

Why Join Us

* Competitive tax-free salary paid in UAE Dirhams

* Food and beverage privileges across Atlantis venues

* Discounted rates at Kerzner properties worldwide

* Comprehensive health insurance including dental coverage

* Annual flight tickets and life insurance

* Incentive programs and colleague wellbeing initiatives

* Access to world-class training, career development, and internal mobility

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