Senior CRM Specialist

2 hours ago

Dubai, Dubai, United Arab Emirates CHAUMET Full time

Le poste
Join Chaumet, a storied Parisian jeweler within the LVMH Group, radiating from Place Vendôme since 1780. With over 240 years of history, Chaumet blends exceptional craftsmanship with a boldly contemporary vision, placing people and nature at the very heart of its commitments. Beyond its emblematic creations, Chaumet is above all a story of passion and transmission, driven by a daring and creative collective. We celebrate the diversity of talent and encourage every team member to unlock their full potential. #ChaumetBeyondJewelry
In a dynamic and evolving growth context, you will play a key role in supporting the development of Chaumet Middle East, by overseeing the Customer Relationship Management strategy across the region. Your mission will be to enhance customer satisfaction, strengthen loyalty, and contribute to delivering an exceptional client experience

Reports to
: Head Of Marketing, Middle East

No direct reports

MISSIONS

  • Develop, maintain, and optimize CRM dashboards and KPI reports to support store performance and strategic decision-making on a monthly basis.
  • Create and manage reporting for all CRM activations, and campaigns, providing clear insights and recommendations.
  • Lead customer engagement actions across the network, ensuring flawless implementation, ongoing performance analysis, and consistent store activation.
  • Manage CRM data needs, and all analytics required by boutiques and management.
  • Support retail teams in effectively using CRM and clienteling tools to elevate client interactions and customer follow-up.
  • Execute and support One-to-One and One-to-Many communication tools, including newsletters, e-catalogues, and personalized outreach.
  • Lead clienteling projects such as tactical gifting calendar, event support, follow-up actions, and detailed post-event reporting.
  • Manage the yearly gifting plan, including forecasting, and budgeting.
  • Train and coach store teams on CRM best practices, customer mindset, and clienteling excellence.
  • Conduct market and competitive research to identify trends, client behaviors, and new opportunities to strengthen engagement.
  • Ensure CRM data integrity by driving continuous improvements in data quality, governance, and processes.

Votre profil

  • Bachelor's degree in Business/Marketing fields
  • Proficiency in Power BI and Salesforce (mandatory)
  • Minimum 5 years of experience in CRM, within the luxury jewelry sector
  • Exposure to HTML is an advantage
  • Fluency in English; Arabic is a plus
  • Strong analytical and mathematical skills, with the ability to interpret complex data sets and transform them into actionable insights
  • Excellent organizational and multitasking abilities to balance priorities across marketing, retail, and management needs
  • Exceptional attention to detail to ensure accuracy and data integrity
  • Commercial awareness and a strong customer-centric mindset to craft relevant CRM campaigns
  • Excellent communication and interpersonal skills, with a positive, collaborative, and solution-oriented attitude
  • Demonstrated values of urgency, innovation, inclusion, integrity, customer focus, and respect

LVMH recognizes and recruits all talents.

  • CRM & IT specialist (ZOHO CRM Expert )

    2 hours ago

    Dubai, Dubai, United Arab Emirates Business Link Full time

    We're Hiring: CRM & IT Specialist (Zoho CRM Expert) Are you a tech-savvy professional with a passion for CRM systems and IT solutions? We are looking for a CRM & IT Specialist with proven expertise in Zoho CRM to join our dynamic team Role Responsibilities:Implement, customize, and manage Zoho CRM to optimize business workflowsIntegrate Zoho with other...

  • CRM Specialist

    2 hours ago

    Dubai, Dubai, United Arab Emirates Oia Properties Full time

    Role OverviewWe are seeking a detail-oriented and proactive CRM Specialist to manage, optimize, and maintain our Customer Relationship Management system. This role is critical in ensuring lead tracking, follow-ups, reporting, and client communication workflows run smoothly across the organization.Key ResponsibilitiesManage and maintain the company CRM...

  • CRM Specialist

    2 hours ago

    Dubai, Dubai, United Arab Emirates GroupL FZE Full time

    We are seeking a CRM Specialist with a strong background in CRM and exposure to marketing functions.Key Requirements:Hands-on experience in CRM campaign execution and journey management using ZohoBasic SQL knowledgeExperience in reporting and dashboard creation using tools such as Looker, Power BI, or TableauExecution of email and WhatsApp campaignsStrong...

  • Senior CRM

    51 minutes ago

    Dubai, Dubai, United Arab Emirates HRE DEVELOPMENT Full time

    Department: CRM (Customer Relationship Management)Reporting To: Senior CRM ManagerShift Pattern: 09:00 AM – 06:00 PM (Rotating/Staggered support for 10:00 AM – 07:00 PM)Job PurposeThe Senior CRM Executive will lead a team of 3 agents, overseeing the transition from a reception-based model to a centralized, CRM-driven call centre. The primary goal is to...

  • Senior ERP/ CRM/ HRM

    21 minutes ago

    Dubai, Dubai, United Arab Emirates Alebdaa Workers Employment Services Center Full time

    Position:- Senior ERP / CRM / HRM & Finance Automation SpecialistExperience: 5–7 yearsLocation: RemoteLanguage: Strong English proficiencyType: Full-timeEmail CV on - -Role SummaryWe're #Hiring Senior Functional Specialist to lead our ERP, CRM, HRM, and Finance processes and drive end-to-end business automation. This role will shape how our systems evolve...

  • Senior CRM Specialist

    20 minutes ago

    Dubai, Dubai, United Arab Emirates Chaumet Full time

    PositionJoin Chaumet, a storied Parisian jeweler within the LVMH Group, radiating from Place Vendôme since 1780. With over 240 years of history, Chaumet blends exceptional craftsmanship with a boldly contemporary vision, placing people and nature at the very heart of its commitments. Beyond its emblematic creations, Chaumet is above all a story of passion...

  • Tele-Sales & CRM Specialist

    2 hours ago

    Dubai, Dubai, United Arab Emirates Tappy Toes Nursery Full time

    Job Title:Tele-Sales & CRM SpecialistSalary:AED 3,000 – 5,000/month (depending on experience)Location:Remote work flexibilityAbout UsTappy Toes Nursery Group is seeking a proactive and results-oriented Tele-Sales & CRM Specialist to join our growing team. The ideal candidate will be confident, digitally skilled, and passionate about sales and...

  • CRM Specialist

    2 hours ago

    Dubai, Dubai, United Arab Emirates Growth West Marketing Full time

    The RoleWe are seeking a detail-oriented CRM Specialist with expert-level Excel skills and a proactive, problem-solving mindset to join our dynamic team. The ideal candidate will have a strong background in data administration and reporting, with the ability to thrive in a fast-paced environment. Knowledge of reporting tools will be an added advantage. ????...

  • Senior CRM Developer

    30 minutes ago

    Dubai, Dubai, United Arab Emirates BlackStone eIT Full time

    BlackStone eIT is on the hunt for a Senior CRM Developer who possesses exceptional skills in building and customizing CRM solutions. This pivotal role involves leveraging Microsoft Dynamics 365 to create tailored solutions that enhance customer experience and drive business outcomes. You will work closely with stakeholders to understand their needs and...

  • Senior CRM Developer

    19 minutes ago

    Dubai, Dubai, United Arab Emirates BlackStone eIT Full time

    BlackStone eIT is on the hunt for a Senior CRM Developer who possesses exceptional skills in building and customizing CRM solutions. This pivotal role involves leveraging Microsoft Dynamics 365 to create tailored solutions that enhance customer experience and drive business outcomes. You will work closely with stakeholders to understand their needs and...