E-Commerce Executive

An E-commerce Manager is responsible for overseeing and managing the online sales and presence of a business. They ensure that the company's digital storefronts are optimized, engaging, and profitable. Below are the key responsibilities and skills typically associated with the role of an E-commerce Manager:

Key Responsibilities:

• Developing E-commerce Strategy:
• Plan and execute online sales strategies to meet business goals (revenue growth, market penetration, etc.).
• Analyze the target audience and competitors to develop effective marketing and sales approaches.
• Managing Online Store:
• Oversee the day-to-day operations of the e-commerce site, including product listings, inventory management, and updates.
• Ensure the website is user-friendly, visually appealing, and optimized for conversions (including site speed, navigation, and mobile optimization).
• Digital Marketing:
• Develop and execute online marketing campaigns (SEO, SEM, email marketing, social media, etc.) to drive traffic to the website and increase sales.
• Collaborate with the marketing team to create promotional content, ad campaigns, and offers.
• Sales and Revenue Management:
• Monitor and analyze sales data, conversion rates, and key performance indicators (KPIs).
• Identify opportunities to improve revenue streams through promotions, discounts, upselling, and cross-selling techniques.
• Develop pricing strategies and product bundles that maximize profit while maintaining competitive advantage.
• Customer Experience and Retention:
• Ensure excellent customer service through timely responses to inquiries, managing customer complaints, and optimizing the post-purchase experience.
• Implement customer loyalty programs or retention strategies to increase repeat business.
• Vendor and Supplier Coordination:
• Work with third-party vendors, suppliers, or fulfillment partners to ensure timely product availability, accurate order fulfillment, and smooth logistics.
• Negotiate contracts and manage supplier relationships to ensure the best deals for the company.
• Data Analysis and Reporting:
• Regularly analyze website traffic, sales performance, customer behavior, and other data to make data-driven decisions.
• Generate reports and present findings to upper management to adjust strategies as needed.
• Product Management:
• Oversee the creation and management of product listings, ensuring they are accurate, detailed, and optimized for search engines.
• Work with product teams to ensure products are available, well-represented online, and aligned with current trends.
• Technology and Platform Management:
• Collaborate with the IT team to ensure the website and any e-commerce platforms (Shopify, Magento, WooCommerce, etc.) are running smoothly, updated, and secure.
• Stay updated on new e-commerce technologies and trends, and suggest improvements or changes.
• Cross-Functional Collaboration:
• Collaborate with sales, marketing, customer service, and IT teams to ensure seamless operations across all channels.
• Coordinate with the logistics or supply chain teams to ensure timely delivery of products.

Required Skills and Qualifications:

• E-commerce Platform Knowledge: Familiarity with platforms like Shopify, Magento, WooCommerce, or custom-built solutions.
• Digital Marketing Expertise: Strong knowledge of SEO, SEM, content marketing, and social media advertising.
• Analytical Skills: Proficiency in Google Analytics, web analytics tools, and the ability to analyze sales data and KPIs.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely completion.
• Problem Solving: Creative thinking to find solutions for issues like abandoned carts, low conversions, or customer complaints.
• Leadership and Team Management: Ability to lead cross-functional teams, and collaborate with other departments effectively.
• Customer-Centric: Focus on improving the customer experience and retaining customers.
• Technical Skills: Understanding of website development basics (HTML, CSS) and e-commerce technologies.

Typical Background/Experience:

• Bachelor's degree in Business, Marketing, or a related field.
• Several years of experience in e-commerce management or digital marketing.
• Experience with e-commerce platforms and CRM tools.

The role requires a combination of strategic thinking, technical knowledge, marketing expertise, and excellent communication skills to drive a brand's online sales and growth effectively.

Job Type: Full-time

Pay: AED3, AED4,000.00 per month