Professional Services Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Innovent Technologies Pakistan Full time

Position Overview: We are seeking a highly skilled Professional Services Engineer to provide expertise in deployment planning and on-site activities, ensuring seamless implementation of hardware, software, and network infrastructure. Committed to delivering quality service, resolving issues, and optimizing processes to exceed client expectations.

Key Responsibilities:

  • Deployment Planning
  • Equipment Preparation
  • Performing on-site deployment activities, such as installing hardware components, configuring software applications, and setting up network infrastructure
  • Conducting post-deployment testing to verify the functionality, performance, and compatibility
  • Providing training and support to end-users on how to use deployed system, software, and applications including user documentation, and addressing user questions or concerns
  • Responding to incidents or issues reported by end-users or detected through monitoring activities
  • Maintaining accurate documentation of deployment activities, configurations, and support interactions
  • Communicating with project managers and team members to provide updates on deployment progress, report issues or challenges, and coordinate activities
  • Coordinating with vendors, suppliers, and third-party service providers to procure equipment, software licenses, and support services required for deployment and operations
  • Ensuring that deployed IT systems meet quality standards and client requirementsIdentifying opportunities to improve deployment and operations processes, tools, and methodologies

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field.
  • Proven experience in hardware support and maintenance.
  • Strong knowledge of computer hardware components and peripherals.
  • Proficiency in diagnosing and resolving hardware issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • A strong commitment to delivering outstanding customer service.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and innovative work environment.
  • A chance to work with cutting-edge hardware technologies.
  • A supportive and dynamic team.

Job Type: Full-time

Pay: From AED5,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Information Technology: 3 years (Required)
  • Electronic Hardware: 2 years (Required)

Language:

  • Arabic (Required)

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