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CRM Administrator

2 weeks ago

Ajman, Ajman, United Arab Emirates Al Sultan Road Contracting & Infrastructure Full time

Job Summary

We are seeking a detail-oriented and experienced CRM Administrator to manage, optimize, and maintain our Customer Relationship Management (CRM) system within a real estate environment.

The successful candidate will support sales, marketing, and operations teams by ensuring accurate data management, efficient workflows, reliable reporting, and strong CRM user adoption.

Key Responsibilities

  • Administer, configure, and maintain the CRM system (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)
  • Manage CRM users, roles, permissions, and access controls
  • Import, clean, update, and maintain lead and client data to ensure data accuracy and integrity
  • Monitor and maintain CRM workflows related to lead management, follow-ups, and sales pipelines
  • Create and update CRM reports, dashboards, and performance metrics
  • Support sales and marketing teams with CRM automation and reporting needs
  • Coordinate with internal teams to improve CRM processes and system usage
  • Train users on CRM best practices and proper data entry
  • Assist with CRM integrations (ERP systems, marketing tools, property systems)
  • Ensure compliance with data privacy and security policies

Requirements

  • Bachelor's degree in Business Administration, IT, Computer Science, or related field
  • Minimum 2–3 years of experience as a CRM Administrator or similar role
  • Hands-on experience with at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)
  • Strong experience in data management, reporting, and CRM maintenance
  • Proficiency in Microsoft Excel and Google Sheets
  • Strong attention to detail and analytical skills
  • Good communication skills and ability to support non-technical users
  • Real estate industry experience is an advantage

Job Type: Full-time

Application Question(s):

  • Do you have experience managing CRM systems in the real estate, brokerage, or property development sector?
  • Which CRM platforms have you used extensively (hands-on administration, not just user level)?
  • How many years of experience do you have as a CRM Administrator or in a similar CRM-focused role?

Language:

  • Arabic (Required)