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F&B Technical Writer — SOPs

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Joud Coffee Full time

About Joud Coffee
Joud Coffee is a homegrown specialty coffee brand in Abu Dhabi, scaling fast across multiple outlets and production workflows. To grow without losing quality, we need world-class documentation that makes execution consistent, auditable, and easy to train.

The Role (Summary)

We're hiring a
Technical Writer / Documentation Lead
to own and build our documentation library:
SOPs, recipe specs, batch sheets, checklists, food safety records, and training-ready content
. You'll work closely with Operations, R&D, QA/Food Safety, and Training to capture "how we do things" and turn it into clear, practical, version-controlled documents that teams actually use.

What You'll Do

  • Lead the end-to-end creation of an organized SOP + recipe documentation system (structure, templates, naming, versioning, approvals).
  • Convert real operations into clear documentation by shadowing teams, interviewing SMEs, and mapping workflows (CPU/central kitchen + outlets).

  • Write and maintain:

  • SOPs / Work Instructions (step-by-step, tools, timings, safety, QC points)

  • Recipe specification sheets (grams, yields, method, assembly, holding, reheating, plating, photos)
  • Production/batch sheets and prep lists

  • Opening/closing procedures, cleaning schedules, maintenance checklists, logs

  • Embed HACCP / food safety thinking into documents (hazards, CCPs, critical limits, monitoring, corrective actions, verification, recordkeeping).

  • Ensure documents are simple, visual, and operational (quick-read formats, flowcharts, photos, check boxes).
  • Maintain a review cycle: keep content current as menus/processes change; manage revisions and distribution so outlets always have the latest version.
  • Support Training by converting SOPs into LMS-ready content (micro-lessons, assessments, sign-offs).

What We're Looking For

Must have

  • Strong writing/editing skills in clear, simple English (operations-ready, not "corporate").
  • Ability to translate messy real-world workflows into structured, consistent documentation.
  • High attention to detail and strong organizational skills (version control, document governance).

Preferred / Advantage

  • Prior experience in F&B, QSR/café operations, central kitchen/production, or food manufacturing.
  • Knowledge of HACCP, food safety systems, audits, and compliance documentation.
  • Comfortable working on-site in kitchens/cafés (observations, photo capture, testing steps).
  • Arabic is a plus.

Tools & Working Style

  • Comfortable with Google Docs/Sheets (or MS Office).
  • Bonus: Canva/Figma/Lucidchart, Notion/Confluence, LMS tools (or similar).
  • Hands-on, collaborative, and able to push work forward independently.