Current jobs related to Loyalty & CRM Manager - Dubai, Dubai - Genius HRTech Limited

  • Loyalty & CRM Manager -Gaming & Retail

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Brainstorm Human Resource Consultant Full time

    One of a leading Retail client in Dubai is looking for Loyalty & CRM Manager to join their team.We are seeking a data-driven and customer-obsessed Loyalty & CRM Manager to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases,...

  • Loyalty Program Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Whitespace Global Full time

    Job Description: Loyalty Program OfficerPosition SummaryThe Loyalty Program Officer is responsible for managing, optimizing, and enhancingcustomer loyalty initiatives to drive engagement, retention, and revenue growth. This rolefocuses on end-to-end loyalty program operations, partner coordination, membercommunication, data insights, and performance...

  • CRM Manager(female)

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Gold Future Investment LLC Full time

    We are seeking a proactive CRM Manager with five to six years of jewelry business expertise. This position ensures both technical excellence and customized customer relationship strategies by fusing data-driven CRM management with direct customer interaction. The CRM Manager will oversee the CRM team, improve modules, and foster customer loyalty to directly...

  • Performance & Loyalty Marketing Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Bounz Full time

    Role Overview:We're looking for a Performance & Loyalty Marketing Manager who combines sharp marketing instincts with deep data awareness. This isn't a social media coordinator role — it's a strategic marketing position designed to drive measurable business impact. From lifecycle and churn campaigns to social content and branding, this role balances...

  • Loyalty Marketing Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates BOUNZ Full time

    Role Overview:We're looking for a Performance & Loyalty Marketing Manager who combines sharp marketing instincts with deep data awareness. This isn't a social media coordinator role — it's a strategic marketing position designed to drive measurable business impact. From lifecycle and churn campaigns to social content and branding, this role balances...

  • Manager - CRM _ HomeCentre

    1 week ago

    Dubai, Dubai, United Arab Emirates Landmark Group Full time

    Job Title: Manager - CRMDepartment: E-commerce Location: DubaiReports to: Senior Manager Digital Marketing Job Type: Full-timeJob Summary:We are seeking an analytical, data-driven, and customer-focusedManager - CRM to supportthe development and execution of CRM strategies across digital channels. The ideal candidate will play a key role in enhancing customer...

  • CRM & eCommerce Marketing Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates CutiePie Cakes Full time

    Job Summary:We are looking for a CRM Marketing Specialist to support the marketing team by managing, optimizing, and executing campaigns on Zoho CRM. The ideal candidate will understand eCommerce operations, customer journeys, WhatsApp-based engagement, and loyalty programs tailored to the UAE market.Key Responsibilities:1. CRM Campaign ManagementCreate,...

  • CRM Executive

    1 day ago

    Dubai, Dubai, United Arab Emirates Infomarp Full time

    A CRM Executive in the UAE is responsible for managing the company's customer relationship management system, driving customer engagement, and supporting sales/marketing with data-driven insights.​Below is a UAE‑relevant JD you can copy‑paste and customize.Position detailsJob Title: CRM ExecutiveLocation: UAE (Dubai/Abu Dhabi/Sharjah, as...

  • Regional Channel Manager AMPS, PS EMEA

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Rehlko Full time

    Why Work at RehlkoWe have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.Our product range includes engines, generators, power conversion, UPS systems, EV components and...

  • Manager, Loyalty Specialist Sales

    1 week ago

    Dubai, Dubai, United Arab Emirates Greenfix Property Care Full time

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

Loyalty & CRM Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates Genius HRTech Limited Full time

Loyalty & CRM Manager

Location:
Dubai, UAE

About the Opportunity

An established retail and eCommerce group is seeking an experienced
Loyalty & CRM Manager
to lead customer engagement and retention initiatives across digital and physical touchpoints. This role is ideal for a
data-driven marketer
who understands how to transform customer insights into meaningful experiences that inspire brand loyalty, repeat purchases, and lifetime value growth.

If you're passionate about turning behavioral data into impactful, personalized campaigns — and you thrive in fast-paced, creative environments — this role is for you.

Key Responsibilities

Loyalty Program Management

  • Lead the development and optimization of the company's loyalty ecosystem.
  • Design and execute personalized retention and engagement strategies.
  • Oversee rewards structure, points accrual, and redemption analysis to enhance customer satisfaction.
  • Introduce exclusive experiences, early product access, and value-driven incentives.

CRM & Campaign Execution

  • Build and manage CRM campaigns aligned with marketing and retail priorities.
  • Develop targeted audience segments based on purchase behavior and engagement data.
  • Execute lifecycle campaigns, reactivation flows, and loyalty engagement initiatives.
  • Perform A/B testing to optimize campaign effectiveness and conversion.

Automation & Platform Management

  • Manage CRM operations through tools such as
    MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys
    .
  • Implement automation workflows for onboarding, win-back, repurchase, and milestone campaigns.
  • Collaborate with data and tech teams to ensure seamless CRM integrations and clean data pipelines.

Analytics & Insights

  • Track and report on KPIs such as repeat purchase rate, engagement, lifetime value, redemption trends, and churn.
  • Generate insights to inform future strategy and leadership decisions.
  • Build performance dashboards and continuously improve targeting models.

Customer Experience & Brand Engagement

  • Drive exclusive, limited-edition, and surprise campaigns to delight loyal customers.
  • Partner with merchandising and marketing teams to deliver omnichannel experiences that bridge retail, eCommerce, and loyalty touchpoints.

Qualifications & Experience

  • 5 years of proven experience in
    CRM, loyalty marketing, or customer retention
    , ideally within retail or digital consumer brands.
  • Proficiency with CRM and marketing automation tools (MoEngage, Salesforce, Braze, Klaviyo, HubSpot, or Emarsys).
  • Deep understanding of segmentation models, RFM analysis, and campaign optimization.
  • Strong analytical mindset with advanced Excel and dashboarding skills.
  • Creative thinker with excellent collaboration and communication abilities.
  • Interest or familiarity with
    gaming, pop culture, or collector communities
    is a plus.