Automotive Sales Service Advisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Carzilla auto service Full time

About Carzilla Car Care:

Carzilla Car Care is a premium automotive car care and customization brand under the Carzilla Group, specializing in high-quality protection, enhancement, and maintenance services. Our services include Paint Protection Film (PPF), detailing, vehicle wrapping, body kits installation, ceramic coating, and general car care services, delivered with a strong focus on quality and customer satisfaction.

Job Description:

Carzilla Car Care is looking for a sales-driven and customer-focused Automotive Sales Service Advisor – Car Care. The role involves managing customer relationships from inquiry to vehicle delivery while actively promoting PPF, detailing, wrapping, body kits, and other premium car care services.

Key Responsibilities:

  • Welcome customers and assess their vehicle car care and customization needs
  • Conduct vehicle inspections and prepare detailed job cards and service quotations
  • Clearly explain and recommend PPF, detailing packages, ceramic coating, wrapping, body kits, and car care services
  • Actively upsell premium services and customized packages based on customer needs
  • Coordinate with technicians, installers, and workshop teams to ensure quality and timely completion
  • Provide service updates and delivery timelines to customers
  • Ensure excellent customer satisfaction and handle concerns professionally
  • Maintain accurate service records, invoices, and follow-up schedules
  • Achieve monthly sales targets and service KPIs
  • Follow Carzilla Car Care quality standards, safety rules, and company policies

Requirements & Qualifications:

  • Diploma or Bachelor's degree (preferred)
  • 2–4 years experience as an Automotive Service Advisor or Car Care Sales Advisor
  • Strong knowledge of PPF, detailing, vehicle wrapping, body kits, ceramic coating, and automotive car care services
  • Excellent communication, negotiation, and customer service skills
  • Proven ability to upsell and close high-value services
  • UAE automotive industry experience is a strong advantage
  • Proficiency in MS Office and service management systems
  • Ability to work in a fast-paced, target-driven environment

Skills & Competencies:

  • Premium Customer Service
  • Automotive Customization & Car Care Knowledge
  • Sales & Closing Skills
  • Time Management & Organization
  • Team Collaboration
  • Attention to Detail

What Carzilla Car Care Offers:

  • Competitive salary + commission/incentives
  • Opportunity to sell premium and high-value services
  • Professional working environment
  • Career growth within the Carzilla Group
  • Training on advanced car care and customization products

Job Types: Full-time, Contract

Contract length: 24 months

Pay: AED4, AED6,000.00 per month

Language:

  • ARABIC (Required)

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