Service Advisor

4 days ago

Dubai, Dubai, United Arab Emirates Alba Corporation Full time 60,000 - 100,000 per year

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.

This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we'd love to hear from you.

Customer Interaction & Service Coordination

  • Greet customers and assess their service needs with professionalism and attention to detail.
  • Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently.
  • Coordinate with the workshop team to ensure timely service completion and status updates.
  • Handle customer inquiries, concerns, and complaints with a solution-oriented approach.

Sales Support & Documentation

  • Upsell additional services, maintenance packages, and accessories where applicable.
  • Maintain detailed and organized records of service transactions, warranty claims, and follow-ups.
  • Assist in daily showroom operations and support the sales team as needed.
  • Ensure service quality and customer satisfaction standards are consistently met.

Requirements

  • Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.
  • Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).
  • Proficient in multitasking, coordination, and time management.
  • Knowledge of automotive brands, service processes, and basic technical terminology.
  • Familiarity with CRM tools or automotive service software is a plus.
  • Customer-centric, sales-oriented, and proactive in problem-solving.

Salary & Benefits

Salary Range: 6,000 – 10,000 AED (base salary plus commission)

  • Work Visa sponsorship
  • Medical Insurance (as per UAE law)
  • Training and development support
  • Performance-based incentives

Work Arrangement

Type: Full-time, on-site position.

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

Be the face of a premium automotive brand and create standout customer experiences.

Work with a passionate team in a high-performance showroom environment.

Develop your skills in service coordination, sales, and client relations.

Enjoy a competitive salary package with performance-based rewards.

Ready to deliver exceptional service in the automotive industry? Apply now with your CV highlighting relevant experience.

Job Type: Full-time

Pay: AED6, AED10,000.00 per month

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