L2 - Technical Support Engineer

4 days ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
  • · Provide network and telecommunication services for internal and external customers in an efficient and timely manner. · Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues. · Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services. · Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines. · Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions. · Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions. · Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives. · Comply with the company's Global IT policies, procedures, and standards in all daily activities. · Perform root-cause analysis for recurring issues and recommend long-term preventive solutions. · Assist in managing and maintaining servers, storage systems, and network equipment as required. · Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security. · Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues. · Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures. · Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery. · Support onboarding and offboarding processes, including device setup, account creation, and access rights management. · Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation .cal issues, provide detailed technical information, and contribute to product improvements.
Desired Candidate Profile
  • Required Certifications
    ITIL
    MCSE
    CCNA
    Office 365 certification (preferred)
    Skills & Competencies
    Strong troubleshooting and analytical skills
    Excellent communication and customer service abilities
    Good knowledge of networking, telecommunication systems, and Microsoft technologies
    Familiarity with ITSM processes
    Proactive, self-motivated, and keen to stay updated with modern technologies


  • Dubai, Dubai, United Arab Emirates TLS IT Solutionts Full time

    Job Title: L2 Network EngineerTLS IT Solutions (DMCC) is a dynamic company based in Dubai, prioritizing quality, trust, service, and affordability. We offer network design, installation, maintenance, internet-mail solutions, and corporate intranets, tailoring our services to meet each client's unique IT needs for enhanced productivity and performance.Job...


  • Dubai, Dubai, United Arab Emirates ITExcellence Full time

    Job Title: L2 / L3 Application Support EngineerLocation: Dubai, UAEExperience: 4–7+ YearsLanguage: Arabic MandatoryKey Responsibilities:Application Support & MonitoringProvide L2/L3 support for business-critical applications.Monitor application performance, availability, and system logs.Identify, troubleshoot, and resolve application-related issues within...


  • Dubai, Dubai, United Arab Emirates ParamInfo Full time

    Job DescriptionJob Title:Systems Support L1 L2Job Location-DubaiJob SummaryWe are seeking a proactive and versatile Systems Engineer (L1/L2) with experience in Office 365, Active Directory, Linux (Red Hat) administration, ServiceNow, and Genesys support. The ideal candidate will support both Windows and Linux environments, handle service requests and...


  • Dubai, Dubai, United Arab Emirates Acme Services Full time

    Job Description: L2 End User Support EngineerLocation: Dubai, UAEDepartment:IT Infrastructure / End User SupportEmployment Type:Full-timeRole OverviewWe are looking for a highly experienced L2 End User Support Engineer with 7–8 years of proven expertise in managing and supporting enterprise IT environments. The ideal candidate will have thorough experience...


  • Dubai, Dubai, United Arab Emirates Aegis Security Systems LLC Full time

    Hiring: L2 Hospitality Platforms Support – Simphony & Opera Dubai | Contract 4+ yrs Simphony POS | 2+ yrs Opera PMS L2 support for Oracle Simphony POS (multi-property) Config & support: EMC, R&A, Menu, Transaction Services UAT, rollouts & new outlet launches POS integrations: Finance, ERP, Inventory, BI L2 support for Oracle Opera PMS (Fusion) Modules:...


  • Dubai, Dubai, United Arab Emirates Bamboo Card Full time

    Job Title: Application Support Specialist L2 (.NET)Key Responsibilities:Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, network, and application systems.Data Analysis: Employ SQL queries to create reports, identify trends, and troubleshoot issues.Incident Management: Manage and resolve escalated...


  • Dubai, Dubai, United Arab Emirates ParamInfo Full time

    Job DescriptionJob Title: Network Infrastructure Support L2Job Location-Dubai*Job Description:We are looking for a skilledL2 Network Infrastructure Support Engineerwith hands-on experience inRouting, Switching, Firewall management, and Wi-Fi troubleshooting*. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting enterprise...


  • Dubai, Dubai, United Arab Emirates IT Max Global Full time

    SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to applyMain DutiesTroubleshooting the issues related to Server Operating...


  • Dubai, Dubai, United Arab Emirates Bamboo Card Full time

    Job Title:Application Support Specialist L2 (.NET)Location: Dubai, UAEPermanentCompany Overview:Bamboo Card is a leading e-gift card distribution agency, with an API and a commitment to delivering seamless and innovative solutions to our clients. Join our growing team and be part of a company that values excellence, collaboration, and continuous...


  • Dubai, Dubai, United Arab Emirates NexTech Full time

    Job Opening: L2 Network Engineer – VoiceWork Location: UAE (Onsite)Employment Type: 1-Year Contract (Extendable / Permanent)Experience Required: 5–8 YearsSalary: AED 8,000 per monthJob ResponsibilitiesHandle escalated voice and network incidents from L1 teams and ensure timely resolutionPerform advanced troubleshooting of voice devices, exchanges, and...