L2 Network Engineer Voice
4 days ago
Job Opening: L2 Network Engineer – Voice
Work Location: UAE (Onsite)
Employment Type: 1-Year Contract (Extendable / Permanent)
Experience Required: 5–8 Years
Salary: AED 8,000 per month
Job Responsibilities
- Handle escalated voice and network incidents from L1 teams and ensure timely resolution
- Perform advanced troubleshooting of voice devices, exchanges, and related services
- Support and manage Cisco Voice infrastructure including CUCM and UCCX
- Manage IP phones, softphones, voicemail, IVR, call forwarding, and call recording services
- Configure and support voice gateways (PRI)
- Handle onboarding and offboarding of voice users and services
- Perform monitoring, health checks, preventive maintenance, and capacity planning
- Participate in DR drills and compliance activities
- Coordinate with vendors and maintain technical documentation
- Provide on-call support during off-hours and weekends as required
Required Skills and Experience
- Strong hands-on experience with Cisco Voice technologies (CUCM, UCCX)
- Good understanding of networking protocols including TCP/IP, DNS, DHCP, VLAN, OSPF, and BGP
- Experience using ticketing tools such as ServiceNow or Jira
- Experience in enterprise voice and network support environments
Preferred Certifications
- CCNA or equivalent
- CompTIA Network+
- ITIL Foundation
Interested candidates may apply or share their CV for further discussion.
Job Types: Full-time, Permanent
Pay: AED7, AED8,000.00 per month
Experience:
- Cisco Voice technologies (CUCM, UCCX): 2 years (Preferred)
- ServiceNow or Jira: 2 years (Preferred)
- enterprise voice: 2 years (Preferred)
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