L2 Network Engineer Voice

4 days ago


Dubai, Dubai, United Arab Emirates NexTech Full time

Job Opening: L2 Network Engineer – Voice

Work Location: UAE (Onsite)

Employment Type: 1-Year Contract (Extendable / Permanent)

Experience Required: 5–8 Years

Salary: AED 8,000 per month

Job Responsibilities

  • Handle escalated voice and network incidents from L1 teams and ensure timely resolution
  • Perform advanced troubleshooting of voice devices, exchanges, and related services
  • Support and manage Cisco Voice infrastructure including CUCM and UCCX
  • Manage IP phones, softphones, voicemail, IVR, call forwarding, and call recording services
  • Configure and support voice gateways (PRI)
  • Handle onboarding and offboarding of voice users and services
  • Perform monitoring, health checks, preventive maintenance, and capacity planning
  • Participate in DR drills and compliance activities
  • Coordinate with vendors and maintain technical documentation
  • Provide on-call support during off-hours and weekends as required

Required Skills and Experience

  • Strong hands-on experience with Cisco Voice technologies (CUCM, UCCX)
  • Good understanding of networking protocols including TCP/IP, DNS, DHCP, VLAN, OSPF, and BGP
  • Experience using ticketing tools such as ServiceNow or Jira
  • Experience in enterprise voice and network support environments

Preferred Certifications

  • CCNA or equivalent
  • CompTIA Network+
  • ITIL Foundation

Interested candidates may apply or share their CV for further discussion.

Job Types: Full-time, Permanent

Pay: AED7, AED8,000.00 per month

Experience:

  • Cisco Voice technologies (CUCM, UCCX): 2 years (Preferred)
  • ServiceNow or Jira: 2 years (Preferred)
  • enterprise voice: 2 years (Preferred)


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