Senior System Engineer

1 week ago

Dubai, Dubai, United Arab Emirates OnDemand Talent Full time 90,000 - 120,000 per year

Role Overview

We are seeking a Senior System Engineer
to join our Implementation Team. The ideal candidate will be responsible for delivering high-quality implementations, providing SLA-based support, and troubleshooting across our customer environments. This role demands strong technical expertise, excellent communication skills, and a proactive approach to client satisfaction.

Key Responsibilities

  • Execute client implementations efficiently while ensuring a professional and positive client experience.
  • Review documentation, workflows, and implementation plans with customers and vendors.
  • Coordinate and track progress of new implementation projects.
  • Install and configure software and systems based on project requirements.
  • Troubleshoot and resolve technical issues during and post-implementation.
  • Maintain detailed documentation of actions taken and keep stakeholders informed.
  • Proactively engage with clients during the implementation process to assess satisfaction.
  • Continuously update skills and knowledge through training and workshops.
  • Maintain relevant certifications (Microsoft, VMware, etc.)

Technical Expertise Required

Minimum 5 years
of hands-on experience in implementation and troubleshooting across the following areas:

  • VMware vSphere ESXi and vCenter
  • VMware Aria Suite Components
  • VMware NSX
  • Microsoft Infrastructure: Windows Servers, Active Directory, DNS, DFS, Hyper-V
  • Cloud Platforms: Microsoft 365 and Azure
  • Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam or any other Enterprise backup solutions
  • Dell VxRail HCI
  • Red Hat Enterprise Linux
  • Server and Storage Infrastructure

Key Performance Indicators

  • Timely and successful delivery of implementation projects.
  • Quality of documentation and communication with stakeholders.
  • Client satisfaction during and after implementation.
  • Responsiveness and resolution time for support and troubleshooting.
  • Engagement in continuous learning and certification.

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