Call Center Representative
2 weeks ago
QUALIFICATIONS:
ATLEAST 5-YEARS OF EXPERIENCE AS CALL CENTER REPRESENTATIVE IN A CLINIC/HOSPITAL
ENGLISH AND ARABIC SPEAKING
JOB DESCRIPTION:
- Answer and manage a high volume of inbound/outbounds calls and messages in a courteous and timely manner
- Provide accurate information regarding clinic services, operating hours, locations, and medical procedures.
- Keep a comprehensive record of all calls and/or conversations in the organization's call center data
- Schedule, reschedule, and cancel patient appointments using the clinic's electronic medical records (EMR) or scheduling system.
- Confirm patient details and ensure proper documentation for all appointments
- Other duties and responsibilities will be discussed during the interview
Job Type: Full-time
Language:
- Arabic (Required)
Job Type: Full-time
Pay: From AED3,500.00 per month
Experience:
- CALL CENTER REPRESENTATIVE: 5 years (Preferred)
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