Call Center Supervisor

2 weeks ago

Ajman, Ajman, United Arab Emirates CLINICA MEDICAL CENTER Full time 50,000 - 80,000 per year

WORK LOCATION: AJMAN, UAE

QUALIFICATIONS:

MORE THAN 10 YEARS EXPERIENCE AS CALL CENTER SUPERVISOR IN A CLINIC/HOSPITAL

ENGLISH AND ARABIC SPEAKING

DUTIES AND RESPONSIBILITIES

  • Supervise call center agents, including scheduling, task assignment, and attendance monitoring.
  • Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.
  • Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.
  • Oversee daily call center operations to maintain high efficiency and service quality.
  • Monitor call volumes, agent productivity, and service levels through call center software.
  • Ensure proper coverage during peak hours, staff shortages, and special events.
  • Handle escalated patient concerns or complaints promptly and professionally.
  • Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).
  • Collaborate with clinical and administrative departments to streamline communication and patient handling processes.
  • Support coordination for special programs, health campaigns, and new service offerings.
  • OTHER duties and responsibilities will be discussed during interview

Job Type: Full-time

Pay: From AED5,000.00 per month

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