Account Director, Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our Account Directors are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an Account Director you'll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries' trends and environments including the funding and procurement processes.

The Account Director's main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is: 

• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys' strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers

• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC)

• Understand acquisition and procurement rules and processes to guide new customers through buying

• Being part of numerous complex and consultative sales engagements

• Selling complex software solutions to clients in the Public Sector & Service Providers industries

• Accurately forecast and exceed monthly, quarterly and yearly revenue targets

• Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together

• Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals

• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills

• Understand the business and technical requirements of your customers and to help shape the direction of our product offerings

• Collaborate with Genesys' internal business partners, including our legal and finance teams, to manage complex contract negotiations

• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations

• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers

• Become expert at positioning the business value of our Digital and AI portfolio

• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.

• Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys

Required qualifications:

• 8+ years of field enterprise sales and/or business development experience with a focus on Service Providers & Public Sector, AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services

• Bachelor's degree in computer sciences, business, Business Administration, Marketing or similar education

• Fluent in English, Arabic and French

• Verticalized Experience in Public Sector and Service Providers

• Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau

• Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans

• Enthusiasm for customer service and customer experience management

• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation

• Committed, proactive, team-oriented and stress-tested

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• Self-assured appearance and pronounced presentation skills 

• Very good rhetorical skills and communication strength

• Strong success orientation

• Willingness to travel frequently

Desirable Skills:

• Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.

• Demonstrated history of consistently exceeding sales quota

• Experience selling to a variety of service providers & public sector agencies

• Documented industry and customer network

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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