School Receptionist
2 weeks ago
Purpose of the role:
To ensure effective communication and liaison between parents, school leadership teams and
staff for the smooth running of the school.
Team: Administration
Reporting to: Operations Manager
Key actions:
• Answer, screen, and forward incoming phone calls while providing information where
required.
• Liaising, communicating, and nurturing enrolled family relationships
• Offer guidance and assistance to parents through the student registration and admission
process during the initial enquiry stage
• Assist with school tours when necessary
• Provide general clerical/administrative support e.g. updating student attendance
registers
• Communicate with existing parents to ensure their concerns, complaints and
compliments feedback are handled effectively, efficiently and in a timely manner,
escalating to relevant SLT members when necessary and scheduling touch base
meetings as required.
• Coordinate parent/community events in order to engage parents in school activities and
celebrations.
• Assisting in the Induction process via introduction by welcome packs and regular touch
base calls
• Acting as first point of contact with external and internal stakeholders, ensuring prompt
and efficient action.
Qualifications and Experience
• High School diploma with a minimum of 3 years of customer service, front desk
experience, preferably within education or hospitality industry
• Excellent interpersonal and communication skills; confident, presentable and
professional at all times
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