Dispatcher
2 weeks ago
Job Title: DispatcherDepartment: Operations / LogisticsReports To: Operations Manager / Fleet SupervisorJob Summary:
The Dispatcher is responsible for coordinating and managing the daily scheduling of drivers, vehicles, and service requests. This role ensures timely and efficient dispatch of vehicles, clear communication between clients, drivers, and internal teams, and accurate documentation of all dispatch activities.
Key Responsibilities:
- Scheduling & Coordination:
- Assign and dispatch drivers to jobs, deliveries, or recovery operations based on priority, location, and vehicle availability.
- Monitor job progress to ensure on-time completion.
- Reschedule or reroute jobs in case of delays or emergencies.
- Communication:
- Act as the main point of contact between drivers, clients, and operations teams.
- Provide drivers with detailed job instructions, pickup/drop-off locations, and client contact information.
- Handle customer inquiries, complaints, or updates professionally and promptly.
- Tracking & Reporting:
- Track vehicle movements through GPS or dispatch systems to ensure route efficiency and job completion.
- Maintain accurate logs of dispatched jobs, driver activity, fuel usage, and service reports.
- Report any incidents, delays, or operational issues to management.
- Documentation & Compliance:
- Ensure all dispatch and vehicle documents are complete and up to date.
- Verify that drivers comply with company policies, safety standards, and UAE traffic regulations.
- Operational Support:
- Coordinate with maintenance or recovery teams for vehicle service or breakdowns.
- Assist in optimizing fleet utilization and operational efficiency.
Qualifications & Skills:
- Diploma or Bachelor's degree in Logistics, Business Administration, or a related field (preferred).
- Minimum 2–3 years of experience as a Dispatcher, preferably in transport, recovery, or logistics.
- Strong communication and multitasking skills.
- Excellent knowledge of UAE roads and traffic laws.
- Proficiency in MS Office and fleet management or dispatching software.
- Ability to handle pressure and make quick decisions.
- Good command of English (Arabic or Hindi is an advantage).
Work Conditions:
- Based in the operations office; may require working in shifts (day/night).
- Availability for emergency calls and coordination outside standard hours when needed.
Job Types: Full-time, Permanent
Pay: From AED3,500.00 per month
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