Operations & Client management

4 days ago

International City, Dubai, United Arab Emirates Metelegance Full time 240,000 - 480,000 per year

Operations & client Management executive

Job Title: Operations & Client Management Executive

Location: [Fubai/ international city]

Reports to: Management / Operations Head

Job Summary:

We are seeking a responsible and organized Operations & Client Management Executive to manage client coordination, logistics, staff schedules, and overall operational efficiency for our e-commerce business. The role involves ensuring smooth communication between clients, suppliers, and the operations team, while keeping all deliveries, repairs, and daily office tasks running seamlessly.

Key Responsibilities:

Client & Delivery Coordination:

  • Coordinate with clients to ensure on-time delivery of products ordered through our e-commerce platforms.
  • Communicate with drivers and technicians to ensure proper handling, delivery, and after-sales service.
  • Prepare and organize all delivery notes, collect client signatures, and ensure branding is done before dispatch.
  • Provide clients with accurate delivery documents and confirm completion of orders.
  • Handle walk-in clients, provide assistance, and confirm their delivery or repair schedules.

Supplier & Stock Management:

  • Organize and follow up with suppliers to ensure products are received on schedule.
  • Maintain accurate stock levels, manage returns, and conduct regular stock checks.
  • Suggest and convince customers for alternative products if original items are unavailable.
  • Ensure all purchase orders are processed and delivered without delay.

Staff & Office Coordination:

  • Monitor staff attendance, check-in/out timings, and maintain attendance records.
  • Prepare and manage daily work schedules for drivers, technicians, and support staff.
  • Maintain a positive work environment, ensuring peace and harmony among staff.
  • Keep the office organized, clean, and functioning efficiently.

Reporting & Administration:

  • Report daily activities and progress to management, including deliveries, pending tasks, and client feedback.
  • Reply to all business emails promptly and professionally.
  • Set appointments, schedules, and reminders for deliveries, repairs, and meetings.
  • Maintain detailed records and reports for management review.
  • Ensure effective communication across all departments and maintain smooth workflow.

Requirements:

  • Bachelor's degree in Business Administration, Logistics, or related field (preferred).
  • 2–4 years of experience in operations, logistics, or client management (e-commerce experience is a plus).
  • Strong communication, coordination, and multitasking skills.
  • Excellent organizational and time-management abilities.
  • Proficiency in MS Office / Google Workspace tools.
  • Reliable, proactive, and detail-oriented.
  • Positive attitude with leadership and problem-solving abilities.

Key Traits:

  • Responsible and trustworthy
  • Customer and service focused
  • Strong communicator and team player
  • Organized and disciplined
  • Efficient in managing staff and deadlines

Job Types: Full-time, Permanent

Pay: AED3, AED4,000.00 per month

Experience:

  • Operation & Client Management: 2 years (Preferred)

Language:

  • English (Preferred)

Expected Start Date: 30/11/2025

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