Private Client Relations Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Fendi Full time 90,000 - 120,000 per year

As a Private Clients Relations Director Middle East, you will be responsible for the development and recruitment of the high-end clientele by establishing a VIC network and culture across the Middle East stores network.

Your main objective will be to maximize the profits related to the elite segment under the functional coordination of the Worldwide Private Clients Relations Director.

To accomplish your mission, you will act as a link among the stores and the CRM, Events and WW Private clients' relations functions to promote clienteling initiatives and projects at the highest standards and compliant with the FENDI identity and DNA.

Main Responsibilities

  • Lead and monitor all clienteling activities in all the Middle East flagship stores and across the Regional Stores Network, according to the corporate guidelines.
  • Analyze and work on CRM database to promote clienteling activities and actions at Middle East level.
  • Organize and optimize Fur Trunk Shows both in Store and in special locations.
  • Manage all clienteling actions around fashion shows according to corporate guidelines.
  • Propose, create, and implement special moments for VIC guests.
  • Reinforce the Roman experience and tradition exploiting the project Rome is Fendi and Fendi is Rome.
  • Review and monitor sales performance periodically and recommend/ implement sales strategies in agreement with Retail Directors.

Profile

  • A minimum of 5 years' experience in a Luxury Retail Company.
  • Experience and ability to be efficient whilst effective, in a fast paced, growing environment with frequent traveling.
  • Proactive and empathic approach with attitude to teamwork.
  • Commercial mindset and goal orientation with strong sense of responsibility and entrepreneurial skills.
  • English mandatory, knowledge of additional languages is a plus.

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