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Reservation Sales Agent

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

Job Title: Reservation Sales Agent – Holiday Home Experience (Arabic)

Location: Abu Dhabi, UAE

Department: Sales / Reservations

Reports To: Reservations Manager / Operations Manager

Job Summary:

We are looking for a motivated Reservation Sales Agent with experience in holiday homes or short-term rentals. The ideal candidate will handle booking inquiries, convert leads into confirmed reservations, and provide an exceptional guest experience while driving revenue growth.

Key Responsibilities:

  • Handle incoming booking inquiries via phone, email, and online platforms.
  • Provide accurate information on property availability, rates, and services.
  • Convert inquiries into confirmed reservations, achieving monthly sales targets.
  • Maintain and update booking records in the reservation system.
  • Collaborate with operations and housekeeping teams to ensure property readiness.
  • Offer upselling opportunities to enhance guest experience and increase revenue.
  • Follow up with guests before and after stays to ensure satisfaction.
  • Resolve guest concerns and complaints promptly and professionally.
  • Stay informed about company offerings, promotions, and market trends.

Requirements:

  • Proven experience in sales or reservations, preferably in holiday homes, short-term rentals, or hospitality.
  • Strong customer service and communication skills.
  • Familiarity with reservation and property management systems.
  • Goal-oriented, proactive, and results-driven.
  • Ability to multitask and manage high-volume inquiries efficiently.
  • Professional, courteous, and approachable demeanor.
  • Flexibility to work shifts, including weekends and holidays.

Education & Experience:

  • High school diploma or equivalent; a degree in Hospitality, Sales, or a related field is a plus.
  • Minimum 1–2 years of experience in reservations sales or hospitality.

Skills & Competencies:

  • Excellent verbal and written communication.
  • Strong organizational and time-management skills.
  • Persuasive and customer-focused approach.
  • Ability to work independently and collaboratively.
  • Familiarity with booking platforms and property management software.

Benefits:

  • Competitive salary with commission/incentives.
  • Career growth and training opportunities.
  • Employee perks as per company policy.

Job Type: Full-time

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Holiday Homes: 1 year (Required)