Quality Assurance
2 weeks ago
We are seeking a detail-oriented Quality Assurance (QA) professional to monitor, evaluate, and ensure the highest standards of face-to-face banking sales activities. The QA staff will assess compliance with company policies, regulatory guidelines, and sales quality standards to maintain exceptional customer experiences and mitigate operational risks.
Key Responsibilities:
- Monitor and evaluate face-to-face banking sales interactions to ensure adherence to company policies, sales scripts, and regulatory requirements.
- Conduct regular audits of sales calls, presentations, and submitted documentation.
- Identify non-compliance issues, mis-selling practices, and operational gaps, and provide actionable recommendations.
- Prepare detailed QA reports highlighting trends, risks, and areas for improvement.
- Collaborate with sales teams and managers to provide feedback and support training initiatives.
- Ensure documentation and record-keeping comply with internal and regulatory standards.
- Support the continuous improvement of sales processes and quality assurance frameworks.
Key Requirements:
- Minimum 1–2 years of experience in quality assurance, sales governance, or compliance in a banking or financial services environment.
- Understanding of banking products, sales processes, and regulatory requirements.
- Strong analytical skills and attention to detail.
- Excellent communication and reporting skills.
- Ability to work independently and as part of a team.
- Proficiency in MS Office
Preferred:
- Experience with face-to-face sales monitoring.
- Knowledge of UAE banking regulations and compliance standards.
Job Types: Full-time, Permanent
Pay: AED2, AED3,000.00 per month
Work Location: In person
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