Quality Assurance

1 week ago

Dubai, Dubai, United Arab Emirates Early Approve Commercial Broker Full time

We are seeking a detail-oriented Quality Assurance (QA) professional to monitor, evaluate, and ensure the highest standards of face-to-face banking sales activities. The QA staff will assess compliance with company policies, regulatory guidelines, and sales quality standards to maintain exceptional customer experiences and mitigate operational risks.

Key Responsibilities:

  • Monitor and evaluate face-to-face banking sales interactions to ensure adherence to company policies, sales scripts, and regulatory requirements.
  • Conduct regular audits of sales calls, presentations, and submitted documentation.
  • Identify non-compliance issues, mis-selling practices, and operational gaps, and provide actionable recommendations.
  • Prepare detailed QA reports highlighting trends, risks, and areas for improvement.
  • Collaborate with sales teams and managers to provide feedback and support training initiatives.
  • Ensure documentation and record-keeping comply with internal and regulatory standards.
  • Support the continuous improvement of sales processes and quality assurance frameworks.

Key Requirements:

  • Minimum 1–2 years of experience in quality assurance, sales governance, or compliance in a banking or financial services environment.
  • Understanding of banking products, sales processes, and regulatory requirements.
  • Strong analytical skills and attention to detail.
  • Excellent communication and reporting skills.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office

Preferred:

  • Experience with face-to-face sales monitoring.
  • Knowledge of UAE banking regulations and compliance standards.

Job Types: Full-time, Permanent

Pay: AED2, AED3,000.00 per month

Work Location: In person

  • Quality Assurance Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Sky High HR Solutions Full time

    Company DescriptionSky High HR Solutions, based in Abu Dhabi and Dubai, UAE, is a leading HR solutions provider specializing in exceptional staffing services.Role DescriptionThis is a full-time, on-site role for a Quality Assurance Manager based in Dubai, United Arab Emirates. The Quality Assurance Manager will oversee quality assurance programs and...

  • Quality Assurance

    1 week ago

    Dubai, Dubai, United Arab Emirates Mila International Group L.L.C-Fz Full time

    Quality Assurance (Telephone & Video) Administrator – UK Smart Metering OperationsLocation: Churchill Executive Towers, Business Bay, DubaiWorking Hours: UK Shift (12:00 PM – 10:00 PM, Monday–Friday + Alternate Saturdays)Salary: 4,000 AED per month + 1,000 – 2,000 AED Monthly Performance BonusAbout UsWe are a fast-growing UK energy services company...

  • Quality Assurance Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates Testhub Laboratories LLC Full time

    Company DescriptionTesthub Laboratories LLC, established in 2022, is an independent analytical service provider located in Dubai, UAE. The company specializes in offering testing and research services across physical, chemical, mechanical, and microbiological sectors. Testhub Laboratories is committed to delivering precise and reliable analyses to meet...

  • Quality Assurance Specialist

    2 days ago

    Dubai, Dubai, United Arab Emirates Aluguard Coating L.L.C Full time

    Company DescriptionAluguard Coating L.L.C. specializes in providing premium aluminum powder coating solutions, ensuring excellence in every aspect of the finishing process. Our services range from surface preparation and treatment to electrostatic powder coating, curing, and quality control, catering to the diverse performance and aesthetic requirements of...

  • Quality Assurance Specialist

    2 days ago

    Dubai, Dubai, United Arab Emirates Al Jawal Contracting Full time

    Company DescriptionAl Jawal Contracting operates from the Fajer Business Center, Office 104, located on Airport Road in the Al Gharoud Area of Dubai, United Arab Emirates. The company is a recognized name in its industry, known for its commitment to high-quality standards. With a strategic location in Dubai, Al Jawal offers professional services tailored for...

  • Director, Quality Assurance

    5 days ago

    Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    JOB TITLEDirector- Quality Assurance & Improvement | Holding | Group Audit & Advisory ServicesRole SummaryThe Director of Quality Assurance and Improvement Programs (QAIP) is responsible for developing, implementing, and maintaining a comprehensive quality assurance and improvement program within the Group Audit & Advisory Services. The role ensures that all...

  • Quality Assurance

    1 week ago

    Dubai, Dubai, United Arab Emirates QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST. Full time

    We are looking for a Quality Assurance professional to join our team and support the QA department in monitoring performance, ensuring compliance, and maintaining high service standards.The ideal candidate must be fluent in English and have a minimum of 3 years of QA Evaluator experience in the call center industry.Key ResponsibilitiesEvaluate customer...

  • Quality Assurance Quality Control Inspector

    1 week ago

    Dubai, Dubai, United Arab Emirates EVERO Construction Full time

    About UsEVERO Construction is dedicated to setting the standard for luxury property development in the UAE. With a commitment to using only the finest materials and employing highly skilled specialists, EVERO Construction transforms visions into extraordinary realities. The company prioritizes quality and craftsmanship, ensuring that every project is a...

  • Quality Assurance Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates OnTime Group UAE Full time

    Company DescriptionOnTime Group has been simplifying the lives of individuals and businesses in the UAE for over 20 years by offering a wide range of professional services. As the first company in the Middle East to provide government services through the private sector, OnTime Group serves over 1 million clients annually. Built on the pillars of expert...

  • Quality Assurance

    2 days ago

    Dubai, Dubai, United Arab Emirates SHREE R M B FOOD PRODUCT Full time

    Job Title: Quality Assurance (QA) & Trainer – Call CenterReports To: Quality Manager / Operations ManagerJob SummaryWe are seeking a proactive and detail-oriented QA & Trainer to ensure high-quality interactions and drive continuous improvement within our call center team. This role is responsible for monitoring and evaluating agent performance, providing...