Quality Assurance

2 weeks ago


Dubai, Dubai, United Arab Emirates Early Approve Commercial Broker Full time

We are seeking a detail-oriented Quality Assurance (QA) professional to monitor, evaluate, and ensure the highest standards of face-to-face banking sales activities. The QA staff will assess compliance with company policies, regulatory guidelines, and sales quality standards to maintain exceptional customer experiences and mitigate operational risks.

Key Responsibilities:

  • Monitor and evaluate face-to-face banking sales interactions to ensure adherence to company policies, sales scripts, and regulatory requirements.
  • Conduct regular audits of sales calls, presentations, and submitted documentation.
  • Identify non-compliance issues, mis-selling practices, and operational gaps, and provide actionable recommendations.
  • Prepare detailed QA reports highlighting trends, risks, and areas for improvement.
  • Collaborate with sales teams and managers to provide feedback and support training initiatives.
  • Ensure documentation and record-keeping comply with internal and regulatory standards.
  • Support the continuous improvement of sales processes and quality assurance frameworks.

Key Requirements:

  • Minimum 1–2 years of experience in quality assurance, sales governance, or compliance in a banking or financial services environment.
  • Understanding of banking products, sales processes, and regulatory requirements.
  • Strong analytical skills and attention to detail.
  • Excellent communication and reporting skills.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office

Preferred:

  • Experience with face-to-face sales monitoring.
  • Knowledge of UAE banking regulations and compliance standards.

Job Types: Full-time, Permanent

Pay: AED2, AED3,000.00 per month

Work Location: In person


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