Assistant Front Office Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time 60,000 - 90,000 per year

We are seeking a dynamic and service-oriented Assistant Front Office Manager to support the daily operations of our Front Office department. The ideal candidate will ensure that all guests receive exceptional service and that front desk operations run smoothly and efficiently. This role requires excellent leadership, communication, and organizational skills.

Key Responsibilities

  • Supervise and support all front desk, bell, and concierge team members to ensure consistent, exceptional guest service.
  • Manage check-in/check-out procedures and ensure accurate billing and reservation handling.
  • Handle guest complaints and special requests promptly and professionally.
  • Assist in scheduling, training, and evaluating front office staff.
  • Monitor room inventory and work closely with housekeeping and reservations to maximize occupancy and revenue.
  • Prepare daily reports and handles online channels and social media platforms.
  • Lead by example in upholding service standards and guest relations best practices.

Qualifications & Experience

  • Diploma or degree in Hospitality Management or related field preferred.
  • Minimum 2–3 years of front office experience in a hotel environment, with at least 1 year in a supervisory or assistant manager role.
  • Strong leadership, communication, and interpersonal skills.
  • Proficient in hotel property management systems (PMS) such as Opera or similar.
  • Excellent organizational and problem-solving abilities.
  • Flexible schedule — must be available to work weekends, evenings, and holidays as needed.

Job Type: Full-time

Pay: AED5, AED6,000.00 per month



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