Assistant Front Office Manager

4 days ago


Dubai, Dubai, United Arab Emirates Courtyard by Marriott® Dubai World Trade Centre Full time

Join Our Team at Courtyard by Marriott Dubai World Trade Centre

We are looking for an experienced
Assistant Front Office Manager
to lead our Front Office department and ensure an exceptional guest experience. The position is
Head of Department
and you will oversee daily front desk operations, manage guest services, supervise a team, and optimize hotel performance.

Key Responsibilities:

  • Lead, train, and supervise Front Office team members to ensure efficient operations and high levels of guest satisfaction.
  • Ensure exceptional guest service by addressing guest concerns promptly and maintaining a welcoming and professional environment.
  • Oversee daily Front Office operations, including check-ins/check-outs, room assignments, and the smooth handling of guest inquiries.
  • Monitor room availability, occupancy levels, and reservations to maximize revenue and enhance overall hotel performance.
  • Coordinate with departments like Housekeeping, F&B, and Maintenance to ensure seamless operations and address guest requests efficiently.

Requirements:

  • Proven leadership experience in Front Office
  • Preferably Marriott experience
  • Minimum 1 year in a managerial role within the hospitality industry.
  • Strong communication, organizational, and problem-solving skills.


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