Call Center Representative

5 days ago

Dubai, Dubai, United Arab Emirates Aster Pharmacy Full time 30,000 - 60,000 per year

Role Description

This is a full-time on-site role for a Call Center Representative located in Dubai. The Call Center Representative will handle customer inquiries, provide product information, resolve customer issues, and ensure high customer satisfaction. Daily tasks include answering phone calls, managing customer support emails, logging inquiries into the system, and coordinating with other departments to ensure customers' needs are met efficiently.

Responsibilities

  • Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.
  • Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.
  • Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.
  • Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.
  • Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.
  • Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.
  • Collaborate with team members and departments to resolve complex customer issues and improve service delivery.
  • Participate in training sessions and workshops to enhance product knowledge and customer service skills.
  • Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.
  • Provide feedback and suggestions to management regarding customer trends and potential operational improvements.

Desired Candidate Profile

  • A high school diploma or equivalent; additional education in communications or business is a plus.
  • Proven experience in a call center or customer service role, with at least 2 years of relevant work experience.
  • Fluency in English is required; proficiency in additional languages is highly advantageous.
  • Strong technical skills, including familiarity with CRM software and Microsoft Office applications.
  • Exceptional communication skills, both verbal and written, for effective interaction with diverse customer profiles.
  • Demonstrated problem-solving abilities to address customer concerns proactively and efficiently.
  • Ability to work under pressure in a fast-paced environment while maintaining composure.
  • A positive attitude and a genuine desire to help others, contributing to a supportive team atmosphere.
  • Availability to work flexible hours, including evenings and weekends, to meet customer needs.

  • Call Center Representative

    5 days ago

    Dubai, Dubai, United Arab Emirates SAMAA MEDICAL CENTER Full time

    Job Summary:We are looking for a professional and compassionate Call Center Representative to join our medical clinic team. The candidate will be responsible for managing patient calls, scheduling appointments, providing information about clinic services, and ensuring a smooth and positive patient experience.Key Responsibilities:Handle incoming and outgoing...

  • Call Center Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Invisalign Center Full time 60,000 - 90,000 per year

    Emiratisation Opportunity: Call Center Agent (Dental Clinic)Location: Umm Sequim 2, Dubai, UAESchedule: 5 days per weekRole Type: Full-Time/Part-Time – UAE Nationals OnlyWe are looking for a UAE National (Emirati) to join our team as a Call Center Agent in our dental clinic. If you enjoy helping people, have a warm communication style, and want to grow in...

  • Call Center Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Quttainah Specialized Hospital - Dubai Full time 42,000 - 48,000 per year

    Company DescriptionQuttainah Specialized Hospital (QSH) is the largest specialized cosmetic surgery hospital in the Middle East, designed to offer a unique and stunning atmosphere. Located in Dubai, UAE, QSH aims to provide advanced and innovative healthcare to the UAE and neighboring Gulf countries. As leaders in cosmetic medicine and surgery in the region,...

  • Call Center Representative

    1 week ago

    Dubai, Dubai, United Arab Emirates Elora Aesthetic Polyclinic Full time 72,000 - 84,000 per year

    Job Offer: Call Center Representative (Minimum of 2 years Clinic Experience Required)Location: Dubai, United Arab Emirates, Jumeirah, Al Wasl RoadClinic: Elora Aesthetic PolyclinicAbout UsElora Aesthetic Polyclinic is a premium multi-disciplinary clinic located in Jumeirah, Dubai, offering advanced Aesthetic,Surgical, Dental,Physiotherapy and wellness...

  • Call Center

    1 week ago

    Dubai, Dubai, United Arab Emirates AGE MEDICAL CENTER Full time 30,000 - 60,000 per year

    Job Type: Full-timeAbout the Job:Age Medical Center is seeking ambitious and experienced call center employees to join our dynamic team. If you possess exceptional communication skills and a passion for providing outstanding service in the medical field, this is the perfect opportunity for you.Essential Responsibilities and Duties:Receive phone calls from...

  • Call Center Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Yugen Care by Dr Gehad Full time 80,000 - 120,000 per year

    Company DescriptionYugen Care is transforming the landscape of beauty, anti-aging, and wellness in the Middle East and beyond by offering innovative and personalized aesthetic and medical solutions. The clinic provides a comprehensive range of surgical and nonsurgical procedures, prioritizing health optimization and physical enhancement. Leveraging...

  • Call Center Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates INTELLIGENT MARKETING SOLUTIONS Full time 60,000 per year

    We are looking for experienced and talented "Call Center" candidate in Husband sponsor visa or Father Sponsor visaGender: Male and FemaleNationality: Any Arabic nationalityLanguage: Arabic and EnglishLocation : DubaiExperience: Call Center / Data Entry :1 yearJob Type: Part-timePay: AED5,000.00 per monthAbility to commute/relocate:Dubai: Reliably commute or...

  • Call Center Representative

    16 hours ago

    Dubai, Dubai, United Arab Emirates Bliss Real Estate Full time 30,000 - 60,000 per year

    We are looking for experienced Call Center Agent to join our Team.Responsibilities:· Contact potential clients in order to increase sales opportunities.· Answer incoming calls and respond to customer's requirements.· Entering and updating client's details into the database.· Maintaining and developing relationships with existing/new clients via telephone...

  • Call Center Representative

    1 week ago

    Dubai, Dubai, United Arab Emirates Workspace Full time 60,000 - 120,000 per year

    Job Summary:The Call Center Representative will be responsible for ensuring smooth delivery operations, fulfillment coordination, and excellent customer support. This role requires strong communication skills, attention to detail, and the ability to coordinate efficiently between clients, the logistics team, and internal departments to ensure timely and...

  • Call Center Agents

    5 days ago

    Dubai, Dubai, United Arab Emirates Clemenceau Medical Center Full time 30,000 - 60,000 per year

    Job LocationDubai, United Arab EmiratesExperience1 to 5 yearsQualification LevelGraduateJob FunctionCustomer Service / TelecallingSkillsetArabic speakersPreferred JobseekersJobseekers from any countryCall Center Agents Job Location : Dubai, UAE Requirements : Should have experience as Call Center Agents Arabic speakers Any Nationals