Guest Service Agent

4 days ago

Sharjah, Sharjah, United Arab Emirates Time Express Hotel Full time

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.

Job Responsibilities:

  • Ensures incoming guests are given the highest possible personal service.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
  • Greets guests on their arrival ensuring they feel expected and welcome.
  • Ensures the guest receives the accommodation he/she is expecting.
  • Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.
  • Maintains awareness of guest profile through the Opera guest history.
  • Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
  • Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
  • Accurately administers Front Desk Clerical systems and procedures.
  • Provides currency exchange services.
  • Balances accounts of day's business at end of shift.
  • Comply with all laid down systems and procedures.
  • Records all instances of refused business, with reasons of refusal.
  • Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
  • To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
  • Promotes the hotels outlets and special events at all times.
  • Maintains an awareness of competitor's rates and occupancy levels.
  • Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
  • To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
  • To generally promote and ensure good inter-departmental relations.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
  • To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
  • To adhere to Company and Hotel rules and regulations at all times.
  • To report any equipment failures/problems to the Maintenance Department.
  • To pass any maintenance requests to the Maintenance Department.
  • To participate in any Training/Developments schemes as recommended by senior management.
  • To assist the Duty Manager in any task outlined/detailed by him/her.
  • To comply with any reasonable request made by management to the best of your ability.
  • To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above

Job Type: Full-time

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hospitality: 1 year (Preferred)

Application Deadline: 30/06/2025

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