Branch Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates FAB | Full time

Sales & Business Growth

  • Achieve and exceed branch sales targets across all assigned products (CASA, lending, wealth, insurance, and other retail products).

  • Deliver accurate and compliant product onboarding for all new customers.

  • Identify and develop new business opportunities within the branch's market area.

Service Excellence & Service KPIs

  • Accountable for achieving branch service KPIs, including:

  • Net Promoter Score (NPS)

  • Right First Time (RFT) processing accuracy

  • Service Request (SR) turnaround times within SLA

  • Complaint resolution within SLA and in line with CPR/CBUAE guidelines

  • Mystery Shopping score

  • Monitor performance daily and implement corrective measures where necessary.

  • Ensure service standards are embedded in all customer interactions, across in-branch and digital touchpoints.

Complaint & Escalation Management

  • Oversee resolution of all customer complaints within SLA, ensuring root cause analysis and preventive measures are in place.

  • Ensure proper logging, tracking, and closure of complaints in compliance with CPR and regulatory requirements.

  • Review complaint trends and proactively address recurring issues.

Operational Excellence & Compliance Adherence

  • Ensure all branch activities strictly comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.

  • Oversee branch operations including cash management, vault custody, safe deposit lockers, and security protocols.

  • Maintain audit readiness and satisfactory outcomes in all internal and external reviews.

  • Compliance is treated as a mandatory operational standard, not a performance target.

People Leadership & Performance Management

  • Lead, coach, and develop branch staff to achieve sales and service objectives.

  • Apply FAB's performance management and consequence management processes to drive accountability and recognise high performance.

  • Identify staff training needs and ensure completion of mandatory training.

  • Monitor attendance, punctuality, and productivity to ensure consistent service coverage.

Stakeholder Engagement

  • Collaborate with the Area Head to deliver regional business plans and service improvement initiatives.

  • Engage with internal partners (CX, Operations, Risk, Compliance, Marketing, Product) to address operational and service delivery challenges.

  • Represent FAB within the local community to enhance brand presence and develop business opportunities.

  • Branch Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Thabt Full time

    Company DescriptionThabt is a trusted automotive accessories brand based in Qatar since 2009, specializing in high-quality vehicle mounting solutions. Known for combining luxury and functionality, Thabt offers a wide range of premium European-made automotive accessories designed to ensure safe and legal driving. With a focus on modern technology and global...

  • Branch Manager

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates APS Auto Parts LLC Full time

    Our leading retail trading company, specializing in spare parts for German and Chinese automotive brands, is seeking a seasoned Branch Manager to lead our operations in Mussafah, Abu Dhabi. This is a key leadership role for a professional with a comprehensive understanding of the UAE's auto parts ecosystem.Key Responsibilities: Drive sales and marketing...

  • Branch Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SO GROUP Full time

    Branch ManagerHigh-End Restaurant & Café – Abu DhabiWe are looking for an experienced Branch Manager to lead daily operations of a high-end restaurant and café in Abu Dhabi. The ideal candidate is hands-on, detail-oriented, and capable of managing both front-of-house excellence and operational performance.Key Responsibilities:Oversee daily restaurant and...

  • Branch Accountant

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full time

    Join Our Team at Ali & Sons Motors as Branch AccountantAt Ali & Sons Motors Division, we take pride in driving excellence and innovation across the UAE automotive industry. We are looking for a Branch Accountant to play a key role in ensuring financial accuracy and operational efficiency at our showroom branch. As a Branch Accountant, you'll be responsible...

  • MALE Branch Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Thabt Gulf Digital Soulution Full time

    Branch Manager – Automotive Accessories ShopJob SummaryThe Branch Manager is responsible for overseeing the daily operations of the automotive accessories shop, ensuring sales targets are met, maintaining high customer satisfaction, managing staff, and ensuring proper inventory control and store profitability.Key ResponsibilitiesOperations ManagementManage...

  • Branch Supervisor

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates tostatto cafe Full time

    Branch Supervisor - for Pinoy RestaurantsCompany: Pinoy Restaurant and Burger ChainReports To: Brand ManagerLocation: Abu Dhabi, UAE (Defense Road / Electra)I. Position SummaryThe Branch Supervisor is a key leadership role responsible for the day-to-day excellence of both Pinoy Restaurant and Burger Chain. You will ensure that the "Fresh & Lean" philosophy...

  • Branch Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Omorfia Group Full time

    Job Location: Khalifa, Abu DhabiRequirement: FEMALESONLYThe Branch Manager / Full-Time Coachis responsible for leading the daily operations of the studio—overseeing Coaching, Front of House (FOH), Café, and Housekeeping teams—while ensuring a consistently high-quality client experience aligned with brand standards.This role uniquely combines operational...

  • Branch Supervisor

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AutoCentral Multibrand Car Service Centre Network Full time

    As a Branch Supervisor, you will be responsible to ensure a high level of service market exploitation and loyalty through offering high-quality multibrand repairs and customer care. You will also be responsible to plan and monitor the working staff, implement procedures, take corrective measures, train staff, provide technical advice, verify documentation...

  • Branch Teller and Services Officer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HSBC Full time

    Some careers shine brighter than others.   If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you furtherHSBC aims to be the international...

  • Branch Teller and Services Officer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HSBC Full time

    Some Careers Shine Brighter Than Others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you furtherHSBC aims to be the international bank of...