Delivery Manager, Digital Channels

Job Title: Delivery Manager – Digital Channels (Banking)

Location: Dubai (Onsite)

Engagement: Full-Time

Role Overview

We are looking for a seasoned Delivery Manager – Digital Channels (Banking) with 15+ years of experience in leading enterprise-scale Digital Banking initiatives. The ideal candidate will have proven delivery leadership across Retail, Corporate, Mobile & Internet Banking, ATM, CRM, API/Open Banking, and Digital Onboarding platforms, with strong stakeholder governance, vendor leadership, and transformation delivery expertise.

This position is critical to ensuring strategic execution, commercial governance, and delivery excellence across channel programs, aligning business priorities with high-quality digital outcomes.

Key Responsibilities

1. Digital Channels Delivery & Program Leadership

2. Lead end-to-end delivery for Banking Digital Channels including Mobile Banking, Corporate/Retail Internet Banking, ATM/Kiosk, APIs, Open Banking, UPI/Wallets, Digital Onboarding, CRM, Customer Journeys.

3. Own delivery planning, budgeting, resource management, milestone tracking, risk mitigation, and delivery outcomes.

4. Govern program dashboards, PMO reports, RAID logs, dependencies, and executive steering presentations.

5. Stakeholder & Executive Governance

6. Engage with CXO leadership, Business, Operations, Technology, Product Owners, Partners, and Vendor teams.

7. Drive Steering Committee updates, business alignment sessions, and cross-functional collaboration.

8. Manage escalations, decisions, and change approvals at senior leadership levels.

9. Domain Excellence – Channels & Digital Banking

10. Deep functional understanding across:

11. Retail & Corporate Internet Banking
12. Mobile/Super App Banking
13. ATM / Kiosk / Branch Experience
14. API / Open Banking / Integration Layer
15. Digital Wallets / QR / UPI / Payments
16. CRM, KYC, Digital Onboarding

17. Ensure compliance with regulatory bodies (CBUAE / RBI / MAS / PCI DSS / ISO 8583).

18. Vendor & Commercial Management

19. Lead RFPs, SOW negotiations, contract engagement, and vendor governance.

20. Ensure compliance to contractual deliverables, commercial controls, SLA adherence, and resource planning.

21. Delivery Quality, Testing & Production Readiness

22. Collaborate with Quality Engineering teams across SIT, UAT, Security, Performance, and Regulatory Testing.

23. Drive implementation readiness, cutover planning, ITIL processes, and post go-live stabilization.

Must-Have Skills

15+ years of experience in Banking Digital Channels delivery or transformation program management

Proven track record in handling large-scale, multi-year digital programs in BFSI

Strong experience in digital channel architecture, journey design, UX, integrations, and regulatory compliance

Executive stakeholder management – cross-functional, multi-vendor, CXO-level engagement

Hands-on delivery leadership, governance, commercial control, and vendor oversight

Good-to-Have Skills

Experience with platforms such as Temenos Infinity, Backbase, Finacle Digital, OB DX, Flexcube Digital, Salesforce, CRM, Middleware, API Gateways

Knowledge of Agile, SAFe, DevOps, CI/CD, Cloud and API Banking architectures

Experience working with GCC/UAE Banking clients

PMP, PRINCE2, Agile Scrum, SAFe, ITIL certifications preferred

Qualifications

• Bachelor's/Master's Degree in Engineering, Information Technology, or Business
• Certifications in Program/Project Management (PMP, PRINCE2, Agile, SAFe) preferred

Key Attributes

Strong business orientation and problem-solving mindset

Excellent leadership, communication, and negotiation skills

High maturity in stakeholder alignment and delivery governance

Ability to operate in complex, multi-vendor and multi-regulator environments